Ye Eun (Jessica) Kim

Roles and Responsibilities

• Assisting patients with holistic patient centred care
• Collaboration – working together with diverse healthcare workers and patients to meet their needs and goal of care whilst promoting a safe work environment
• Openness – sharing ideas with colleagues to improve on patient's recovery and the willingness to listen to other teammate's strategies and ideas on developing patient's care plans
• Respect – being mindful of cultural backgrounds and others capabilities, making sure the work environment is safe and comfortable for my teammates
• Empowerment – empowering my colleagues by helping them to overcome their struggles, giving them a sense of purpose to work and motivation for a positive work environment
• Empowering patients for a smooth recovery and promote sense of individuality
• Assisting in activities of daily living by providing high-quality person-centred care such as bathing, grooming, dressing, and feeding to ensure patient dignity
• Utilising effective verbal and non-verbal communication skills to communicate with healthcare team and patients and/or family members/carers
• Using safety manual handling to assist in patient movement or transfer
• Preparing and maintaining clean environment by changing bed linen for patients
• Attending to patient's vital signs such as daily observations, blood glucose levels, neurological assessments, and etc. and escalating any abnormalities or concerns regarding the patient to registered nurses
• Providing first aid and wound care
• Complying to infection control policies and procedures by for example, cleaning the observation machine before and after assessing a patient or following the 5 moments of hand hygiene

Roles and Responsibilities

• Restocking pharmacy shelves with new stock and over-the-counter medicines
• Ordering low stock or no stock items from the aisle and getting stock transfers from other stores
• Front-facing stocks consistently throughout the shift
• Printing missing labels and signs and ensuring that promotions are accurately labelled and printed
• Working at the cashier and serving customers
• Collaborating with pharmacists to assist in finding the best available medicine for the customers by collecting cues such as their current symptoms, allergies, and current medications they may be taking
• Ensuring that customers have the correct medication and medication price as prescribed
• Handling complaints and resolving refunds by following chemist warehouse refund and exchange policy
• Providing customer service during peak hours and locating items for customers, ensuring that they are satisfied with their shopping experience
• Assisting with training new staff members and empowering them by creating a cohesive and supportive environment

Roles and Responsibilities

• Greeting and taking orders from customers
• Recommending menu selections and tips
• Accurately delivering orders to correct customers
• Ability to memorise the menu and best-selling orders
• Controlling the number of orders taken to prevent overflow of orders by taking orders out quickly then returning to receiving orders
• Handling refunds and resolving complaints with effective communication skills
• Assisting in making orders during peak hours while taking orders simultaneously
• Making sauces and portioning food accurately following the store rules
• Restocking items and beverages during quiet times and after shift
• Calculating currency earned at the end of each day and reporting sales to seniors