YEJIN JEONG
KINGSTON,ACT
Summary
I am currently seeking a role or position in your business. I came here for permanent visa. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in customer service best practices and related options. I am committed to maintaining professional relationships to increase profitability and drive business results. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
All Rounder
Caffe Cherry Beans
FYSHWICK , ACT
2023.10 - Current
- Created wide variety of cold drinks in average shifts with consistently positive customer satisfaction scores.
- Packaged bagels, muffins and other food items for customer purchase.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Innovation Program Manager
Incheon National University
INCHEON , SOUTH KOREA
2017.11 - 2023.08
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Server
BaekChae Restaurant
INCHEON , SOUTH KOREA
2017.03 - 2017.10
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Pharmacy Assistant
Incheon Pharmacy
INCHEON , SOUTH KOREA
2015.03 - 2015.12
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
TV Show Writer
KBS
SEOUL , SOUTH KOREA
2014.05 - 2015.02
- Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
- Improved content quality by conducting thorough research and incorporating industry trends.
Treatment Assistant
Hamsoa Children's Hospital
INCHEON , SOUTH KOREA
2012.10 - 2013.08
- Assisted therapists in delivering personalized treatment plans for optimal patient recovery.
- Enhanced patient comfort during sessions with empathetic communication and a supportive environment.
- Contributed to a positive therapeutic environment by maintaining clean and organized treatment spaces.
Education
Bachelor of Science - Journalism
Hallym University
South Korea2014-02
Skills
- Customer Service
- Hard working
- Self-motivated and eager to learn
- Store Opening and Closing
Languages
English
Professional
Korean
Native/ Bilingual
Certification
- Barista(Level 2) Certificate / Korea Coffee Association
- Word Processor Ability Test (first degree license), certified / the Korea Chamber of Commerce
Visa
- Partner Bridging A visa (Subclass 820) / Unlimited work rights
Timeline
All Rounder
Caffe Cherry Beans
2023.10 - Current
Innovation Program Manager
Incheon National University
2017.11 - 2023.08
Server
BaekChae Restaurant
2017.03 - 2017.10
Pharmacy Assistant
Incheon Pharmacy
2015.03 - 2015.12
TV Show Writer
KBS
2014.05 - 2015.02
Treatment Assistant
Hamsoa Children's Hospital
2012.10 - 2013.08
Bachelor of Science - Journalism
Hallym University
- Barista(Level 2) Certificate / Korea Coffee Association
- Word Processor Ability Test (first degree license), certified / the Korea Chamber of Commerce
Similar Profiles
Junhao WangJunhao Wang
Cafe Server at Caffe Cherry BeansCafe Server at Caffe Cherry Beans
Bobae KimBobae Kim
Server/Cashier at Caffe Cherry BeansServer/Cashier at Caffe Cherry Beans
Malek El-ladkaniMalek El-ladkani
Cafe Worker at Caffe Cherry BeansCafe Worker at Caffe Cherry Beans