YEJIN JEONG
KINGSTON,ACT
Summary
I am currently seeking a role or position in your business. I came here for permanent visa. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in customer service best practices and related options. I am committed to maintaining professional relationships to increase profitability and drive business results. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
All Rounder
Caffe Cherry Beans
FYSHWICK, ACT
10.2023 - Current
- Created wide variety of cold drinks in average shifts with consistently positive customer satisfaction scores.
- Packaged bagels, muffins and other food items for customer purchase.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Innovation Program Manager
Incheon National University
INCHEON, SOUTH KOREA
11.2017 - 08.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Server
BaekChae Restaurant
INCHEON, SOUTH KOREA
03.2017 - 10.2017
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Pharmacy Assistant
Incheon Pharmacy
INCHEON, SOUTH KOREA
03.2015 - 12.2015
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
TV Show Writer
KBS
SEOUL, SOUTH KOREA
05.2014 - 02.2015
- Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
- Improved content quality by conducting thorough research and incorporating industry trends.
Treatment Assistant
Hamsoa Children's Hospital
INCHEON, SOUTH KOREA
10.2012 - 08.2013
- Assisted therapists in delivering personalized treatment plans for optimal patient recovery.
- Enhanced patient comfort during sessions with empathetic communication and a supportive environment.
- Contributed to a positive therapeutic environment by maintaining clean and organized treatment spaces.
Education
Bachelor of Science - Journalism
Hallym University
South Korea02-2014
Skills
- Customer Service
- Hard working
- Self-motivated and eager to learn
- Store Opening and Closing
Languages
English
Professional
Korean
Native/ Bilingual
Certification
- Barista(Level 2) Certificate / Korea Coffee Association
- Word Processor Ability Test (first degree license), certified / the Korea Chamber of Commerce
Visa
- Partner Bridging A visa (Subclass 820) / Unlimited work rights
Timeline
All Rounder
Caffe Cherry Beans
10.2023 - Current
Innovation Program Manager
Incheon National University
11.2017 - 08.2023
Server
BaekChae Restaurant
03.2017 - 10.2017
Pharmacy Assistant
Incheon Pharmacy
03.2015 - 12.2015
TV Show Writer
KBS
05.2014 - 02.2015
Treatment Assistant
Hamsoa Children's Hospital
10.2012 - 08.2013
Bachelor of Science - Journalism
Hallym University
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