Khine Thiri Hlaing
Melbourne,VIC
Summary
Experienced corporate professional with over seven years of dedicated service in the industry, offering exceptional office administration support and client service. Known for exceptional organizational skills, attention to detail, and a talent for efficient multitasking and task prioritization. Proven ability to manage multiple projects simultaneously, consistently delivering top-notch results with high accuracy.
Overview
9
9
years of professional experience
Work History
Front Office Attendant
Crown Promenade Melbourne
11.2023 - Current
- Assisting guests in making reservations, providing detailed information about rooms, rates, and amenities.
- Maintaining front office operations while increasing efficiency and improving guest experiences.
- Maintaining a clean, organized, and welcoming reception area to create a positive first impression for guests.
- Resolving guest complaints professionally, striving for guest satisfaction while upholding company policies.
- Collaborating with cross functional departments ensuring timely and smooth operational procedures.
Receptionist (DJCS Conference and Training Centre)
Lancemore Hotel Group
05.2023 - 10.2023
- Dealing with Victoria Government departments for organising meetings, workshops, and conferences via emails, phones, and face to face communication.
- Managing administrative logistics of event planning, booking arrangement and catering management for each bookings.
- Supervising onsite team of caterers, audio-visual technicians, and facility management team.
- Organizing logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Reporting to management for weekly and monthly operations.
Food and Beverage Attendant
Lancemore Mansion Hotel Werribee
09.2023 - Current
- Maintaining lean and organizing the hotel's restaurant, bar, and cafe to comply with hygiene and health regulations.
- Collaborating with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeting and seating guests to provide friendly and welcoming experience.
Front Office Receptionist
AMORA HOTEL JAMISON SYDNEY
07.2022 - 04.2023
- Greeting all guests and assisting them with check-in and check-out, and assisting with all guest questions, inquiries and requests
- Working on chargeback documents, mini bar checking, preparing daily briefing sheets, and closing folios on a daily basis.
- Replying to general email inquiries, requests, and handling guest complaints.
- Managing guest bookings and reservations.
- Answered and forwarded phone calls to respective departments.
Manager
Myanwave Company Limited
09.2021 - 03.2022
- Managing thecompany's projects by assigning tasks to team members and reporting to management
- Dealing with outsiders such as clients, third-party suppliers, and vendors.
- Handling an e-learning platform in terms of dealing with instructors, mentors, and third-party companies.
- In charge of whole video production team to deliver best outcomes to each client
Assistant Manager
Uab Bank
12.2020 - 03.2021
- Cooperating with cross-functional teams on annual report preparation, managing write-ups, and translation for press releases.
- Working on documentation and data management for applying international financial awards and recognition as a bank.
- Meeting minutes preparation and reporting for weekly/monthly management meetings.
Account Executive (Brand Executive)
Mango Media Group Company Limited
07.2017 - 09.2020
- Taking part in preparing effective media strategies and recommendations based on respective clients for different marketing campaigns.
- Working on monthly media plans based on briefs of clients for different types of communication mediums (Traditional and Digital).
- Cooperating with cross-functional teams for database management and internal document processing.
- Communication and negotiation with different media partners for clients to effectively implement marketing campaigns with media support.
- Monitoring media activities of competitive brands and reports to clients.
- Checking and submitting monthly media reports to clients.
- Managing media budgets of each client and recommending as needed.
Vice President
American Centre Innovative Speaking Club
05.2019 - 12.2019
- Reporting to management of the American Centre for weekly activities.
- Manage Pre - and Post - meetings with members for weekly club activities.
- Create social media content for weekly club activities.
- Collaborate with outsiders and other communities for campaigns and events organized by the club.
Planning Officer (Volunteer)
Entrepreneurship Startup Competition (2016/2017)
09.2016 - 12.2017
- Entrepreneurship Startup Competition
- Work on the website contents, media press releases and publications of workshops and events
- Communicate with judges, mentors and contestants for the events
- Deal with different suppliers and sponsors for the POS materials and manage background itemsneeded to successfully hold the events.
Freelance Content Writer
VConnect Digital Marketing
09.2016 - 10.2017
- Secure briefs from clients for different brands and work on the content relevant for each specific brand/product.
- Monitor on campaigns and strategy of competitive brands.
Freelance Translator
IFlix
06.2017 - 09.2017
- Translating synopsis and subtitles of international movies, dramas, and series from English to Burmese
Intern
Telenor Group
04.2017 - 06.2017
- Take part and support team members for CSR initiatives and campaigns organized by Telenor Myanmar
- Check and monitor CSR activities- related press releases and publications of competitive telecommunications companies
- Work on video editing, translation, and content writing for the activities of each CSR project of company
Intern
7Picture Wedding Dress & Photo Studio
09.2015 - 11.2015
- Working on the preparation of photo shooting packages for Pre-wedding, Wedding Ceremonies, and Graduation.
- Work together with photographers, makeup artists, and stylists to give thebest services to customers.
Education
Graduate Diploma in Management - Business Management
Australian Pacific College
Melbourne, VIC10.2023
BBM (Bachelor of Business Management) - Business Management
National Management Degree College
Yangon, Myanmar02.2017
Dip. in Accounting, Dip. in Management Accounting - Accounting Technology And Bookkeeping
LCCI Qualifications
UK06.2015
DIPLOMA - INFORMATION TECHNOLOGY
KMD Institute, NCC Education
UK02.2014
Skills
- Microsoft Office
- Bookkeeping and Accounting
- OPERA Property Management Software
- Data Entry
- Time Management
- Business Communications
- Problem-Solving Skills
- Music (Piano & Violin)
Timeline
Front Office Attendant
Crown Promenade Melbourne
11.2023 - Current
Food and Beverage Attendant
Lancemore Mansion Hotel Werribee
09.2023 - Current
Receptionist (DJCS Conference and Training Centre)
Lancemore Hotel Group
05.2023 - 10.2023
Front Office Receptionist
AMORA HOTEL JAMISON SYDNEY
07.2022 - 04.2023
Manager
Myanwave Company Limited
09.2021 - 03.2022
Assistant Manager
Uab Bank
12.2020 - 03.2021
Vice President
American Centre Innovative Speaking Club
05.2019 - 12.2019
Account Executive (Brand Executive)
Mango Media Group Company Limited
07.2017 - 09.2020
Freelance Translator
IFlix
06.2017 - 09.2017
Intern
Telenor Group
04.2017 - 06.2017
Planning Officer (Volunteer)
Entrepreneurship Startup Competition (2016/2017)
09.2016 - 12.2017
Freelance Content Writer
VConnect Digital Marketing
09.2016 - 10.2017
Intern
7Picture Wedding Dress & Photo Studio
09.2015 - 11.2015
Graduate Diploma in Management - Business Management
Australian Pacific College
BBM (Bachelor of Business Management) - Business Management
National Management Degree College
Dip. in Accounting, Dip. in Management Accounting - Accounting Technology And Bookkeeping
LCCI Qualifications
DIPLOMA - INFORMATION TECHNOLOGY
KMD Institute, NCC Education
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