Yesha Patel
Harrisdale,WA
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast paced environment to coordinate paperwork, process payment and complete orders. Ready to leverage training and experience to take on new professional challenges. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Administration Assistant
Prayosha Pty Ltd
07.2018 - 04.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing,copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Console Operator
Caltex Starmart
03.2011 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Ensure stocked, tagged and displayed merchandise as required.
- Assist in maintenance of planograms and promotional planograms
- Maintaining high standard of workplace health and safety guidelines, cleanliness and hygiene
- Awarded Seven times for Achieving 100% score on all Stars Mystery shop Program
Customer Service Consultant Assurance
Telstra
06.2012 - 11.2012
- Gained in-depth understanding of company products,systems and policies to give customers expert support.
- Resolves and /or records customer inquiry through the application of documented fault diagnosis, testing routines and liaison with appropriate fixer groups
- Configured customer modem and emails setup
- Processes customer requests in an accurate and timely manner
- Issues /activates work orders by the accurate entry of customer information into core Telstra systems and by following established work instruction
- Ensure accuracy and relevance of information provided to escalated fixer groups
- Refers customer enquiries to appropriate area when necessary
- Checks and maintains customer information in accordance with Telstra policy
SharePoint Developer / Web Development
Techguru Consultancy Services
06.2010 - 12.2010
- Designing SharePoint Architecture, consumed web portals and the user controls such as per client requirements.
- Solved design problems and implemented attractive design using creative methods. e templates and collaboration.
- Managed use of various types of databases and configured,installed and upgraded new ones.
- Documenting all details of the project for internal reference and for client as well
- Going thoroughly to SharePoint Model and features to know the technology
- Designing web page using Joomla.
Customer Service Assistant
Oporto
10.2008 - 12.2010
- Suggested best-fit-offerings from available products to capitalize on upsell opportunities.
- Taking orders and processing payments.
- Preparing food and stocked drinks in the fridge.
- Assembling orders and packaging take out and delivery.
- Maintained clean and organized work environment to maintain customer safety.
Education
Master of Information Technology -
University of Ballarat
05.2010
Bachelor of Computer Application -
Gujarat University
04.2008
Skills
- Customer Service process improvement
- Technical Support
- Documentation
- Customer Account Management
- Administrative and Office Support
- Troubleshooting
- Multi-line Telephone Operation
- Product Organization
- Update Software and Database Management Software
References
Available upon request
Timeline
Administration Assistant
Prayosha Pty Ltd
07.2018 - 04.2019
Customer Service Consultant Assurance
Telstra
06.2012 - 11.2012
Console Operator
Caltex Starmart
03.2011 - 10.2015
SharePoint Developer / Web Development
Techguru Consultancy Services
06.2010 - 12.2010
Customer Service Assistant
Oporto
10.2008 - 12.2010
Master of Information Technology -
University of Ballarat
Bachelor of Computer Application -
Gujarat University
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