Milica Mladenovic
Helensvale,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am tactful, extremely positive and committed to securing best service for this position and developing my career to its fullest potential.
Overview
15
15
years of professional experience
Work History
Administration Officer
Rafths Enterprises
03.2021 - Current
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Aided manager in examining company finances to develop strategies in reducing costs and maximizing revenues.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Traffic Controller
Armour Safety
10.2019 - 03.2021
- Investigated accidents and traffic violations to determine causes and severity.
- Maintained clear visibility and legibility of directional and regulatory signs with regular inspections and repairs.
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
- Assembled signs and cones to direct traffic through construction sites.
- Maintained traffic control plans for proper management of traffic during construction and events.
Restaurant Owner
Euro Coffe & Grill House
08.2016 - 10.2019
- Developed unique events and special promotions to drive sales.
- Planned and executed strategies to increase customer loyalty and retention.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Maintained positive relationships with local community and government officials.
Delivery Truck Driver
Multifix Group
01.2015 - 08.2016
- Organized all shipping paperwork and documented customer payments to keep records accurate and current.
- Tracked time spent on assignments each day for productivity reporting.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Enforced on-time shipment of products to create exceptional customer experiences.
Security Guard
Global TCB
09.2012 - 01.2015
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Store Manager
Vaemp Boutique
04.2009 - 06.2012
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Science - Metaphysical Science
University of Metaphysics
Sedona, USA08.2024
Graduate Certificate - TATTOO REMOVAL
Bravura Educatio
Melbourne, VIC04.2023
Graduate Certificate - LASER & INTENSE PULSED LIGHT SAFETY OFFICER
Bravura Education
Melbourne, VIC04.2023
Graduate Certificate - Traffic Control
Star Training And Assessing
Melbourne, VIC03.2020
Certificate IV - Work Health & Safety
Eclipse Education
Melbourne, VIC02.2020
Certificate II - First Aid
SECTA Training Academy
02.2020
High School Diploma -
Batemans Bay High School
Batehaven, NSW01.2011
Skills
- Appointment Booking
- Customer Relations
- Greeting Visitors
- Customer Service Process Improvement
- Sales
- Creating Marketing Plans
- Store Growth Planning
- Budgeting and Cost Control
- Marketing Strategies
- Scheduling and Coordinating
- Customer Service
Languages
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Macedonian
Elementary
Timeline
Administration Officer
Rafths Enterprises
03.2021 - Current
Traffic Controller
Armour Safety
10.2019 - 03.2021
Restaurant Owner
Euro Coffe & Grill House
08.2016 - 10.2019
Delivery Truck Driver
Multifix Group
01.2015 - 08.2016
Security Guard
Global TCB
09.2012 - 01.2015
Store Manager
Vaemp Boutique
04.2009 - 06.2012
Bachelor of Science - Metaphysical Science
University of Metaphysics
Graduate Certificate - TATTOO REMOVAL
Bravura Educatio
Graduate Certificate - LASER & INTENSE PULSED LIGHT SAFETY OFFICER
Bravura Education
Graduate Certificate - Traffic Control
Star Training And Assessing
Certificate IV - Work Health & Safety
Eclipse Education
Certificate II - First Aid
SECTA Training Academy
High School Diploma -
Batemans Bay High School
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