Yijin Wang
Adelaide,South Australia
Summary
- Enthusiastic and passionate applicant with practical experience contribute to team success and to develop self-competence through hard work, attention to detail, and problem-solving skills.
- Professional with strong background in luxury sales, delivering personalized customer experiences and building lasting customer relationships.
- Hands-on experiences in developing efficient processes, ensuring high standards, and willingness to learn.
- Senior team leader with experiences in mentoring teams, managing complex tasks, and driving success in fast-paced working environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Sales With Leadership Responsibilities
David Jones
100 Rundle Mall, Adelaide, SA
01.2024 - Current
- Team lead managed daily tasks and guided team members toward achieving goals.
- Assistance sales manager role in overseeing team performance and ensuring department success.
- Coordinator with leadership responsibilities, drove team collaboration and delivered exceptional customer experiences.
- Customer service supervisor managed customer inquiries, and ensured to provide high quality standards.
- Provided customer support in handling escalations, mentoring junior team members, and improving support processes.
- Team lead provided training, mentored and liaised junior team members.
Sales Professional
David Jones
100 Rundle Mall, Adelaide, SA
07.2018 - Current
- Maintained consistent professional sales by developing and deepening positive customer connections.
- Proven experience in luxury retail, specializing in designer brands.
- Developed and implemented strategies to increase luxury sales in store.
- Resolved customer complaints promptly and professionally.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Provided detailed product information to customers, answered inquiries, and maintained knowledge of the latest trends in luxury fashion.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Education
Graduate Diploma - Early Childhood Education (AECE) Candidate
Southern Cross University
Gold Coast, QLD02-2024
Bachelor of Arts - Secondary Teaching
The University of Adelaide
North Terrace, SA07-2022
Skills
- Customer relationship building
- Team leadership
- Business development
- Natural ability to connect with customers and build rapport, making each customer feel uniquely cared
- Customer Service and Assistance
- Visual Displays, Stocking and Replenishing
- Assistance Management
- Teamwork and collaboration
- Active Participation
Certification
- Working with Children Check
- RAN- Responding to abuse and neglect Education and care training
- Childcare First Aid & CPR
- Provide responsible service of alcohol
Timeline
Senior Sales With Leadership Responsibilities
David Jones
01.2024 - Current
Sales Professional
David Jones
07.2018 - Current
- Working with Children Check
- RAN- Responding to abuse and neglect Education and care training
- Childcare First Aid & CPR
- Provide responsible service of alcohol
Graduate Diploma - Early Childhood Education (AECE) Candidate
Southern Cross University
Bachelor of Arts - Secondary Teaching
The University of Adelaide
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