Summary
Overview
Work History
Education
Skills
Preferred name
Languages
Timeline
Generic

Yikang Zhao

Melbourne,Victoria

Summary

Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.

Overview

2
2
years of professional experience

Work History

Sales Assistant

Zhangyiyuan Tea
Beijing, China
07.2022 - 11.2022
  • Processed customer orders promptly and accurately.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Provided excellent customer service to ensure satisfaction.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Processed customer payments accurately and efficiently.

Clerk

Kangyimei Technology Co., Ltd
Beijing, China
06.2020 - 08.2020
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Answered customer inquiries via phone and email.
  • Utilized computer software programs to create reports, labels, forms.
  • Answered phones in a courteous manner while providing excellent customer service.

Education

Bachelor of Commerce - Marketing And Management

University of Melbourne
Melbourne, VIC
02-2023

Skills

  • Spreadsheet development
  • Cash Management
  • Research
  • Calendar Management
  • Processing mail
  • Database Management

Preferred name

Nikki

Languages

English
Native/ Bilingual
Chinese
Native/ Bilingual

Timeline

Sales Assistant

Zhangyiyuan Tea
07.2022 - 11.2022

Clerk

Kangyimei Technology Co., Ltd
06.2020 - 08.2020

Bachelor of Commerce - Marketing And Management

University of Melbourne

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Yikang Zhao