Yimin Cai
Melbourne,VIC
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Bulgari
11.2022 - 01.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Food and Beverage Attendant
The Star Entertainment Group
05.2022 - 01.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
Food Runner
Longtime Dining
05.2022 - 05.2022
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Team Member
Heeretea
07.2021 - 03.2022
- Received orders from customers and input into order management system.
- Made drink according to standard recipes with requested changes for customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Washed, peeled and cut fruits and vegetables in advance to save time on drink preparation.
Sales Assistant
Sakura Cosmetic
02.2021 - 06.2021
- Fielded customer questions to share information about products, availability and pricing.
- Maintained records related to sales, returns and inventory availability.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Referred customers to various services by evaluating needs and providing recommendations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
Graduate Diploma - Early Childhood Education
Victoria University
Melbourne, VIC12.2024
Bachelor of Hospitality Management - Hospitality
The University of Queensland
Brisbane, QLD07.2023
Skills
- Fluent in Mandarin, English, Cantonese
- Flexible and Adaptable
- Dependable and Responsible
- Student Engagement
- Positive Reinforcement
- Behaviour Management
- Early Childhood Education
- Patience and Empathy
Timeline
Sales Assistant
Bulgari
11.2022 - 01.2023
Food and Beverage Attendant
The Star Entertainment Group
05.2022 - 01.2023
Food Runner
Longtime Dining
05.2022 - 05.2022
Team Member
Heeretea
07.2021 - 03.2022
Sales Assistant
Sakura Cosmetic
02.2021 - 06.2021
Graduate Diploma - Early Childhood Education
Victoria University
Bachelor of Hospitality Management - Hospitality
The University of Queensland
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