Yin Ling Chan
Southbank,VIC
Summary
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Trainer
Athlete Zone
04.2020 - 10.2024
- Streamlined administrative tasks such as scheduling appointments, tracking client progress, and managing billing matters efficiently.
- Provided exceptional one-on-one instruction by focusing on each client''s unique learning style.
- Provided exceptional customer service to obtain new clients through referrals.
- Expanded the gym''s clientele base by creating effective marketing strategies and engaging in community outreach efforts.
- Increased overall gym revenue through upselling personal training packages and promoting other available services.
- Increased membership renewals and client purchases by reinforcing fitness goals.
Financial Consultant
Prudential Life Insurance
04.2018 - 02.2020
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
- Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
- Managed a diverse range of client portfolios, consistently outperforming benchmark indices.
D2D Sales Consultant
Make It Simple
02.2013 - 06.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Associate of Arts - Communications
Olympic College
Bremerton WA07-2012
Skills
- Passion for fitness
- Motivational
- Customer relationship building
- Upselling and cross selling
- Customer relationship management
- Objection handling
- Time management
Certification
- First Aid, CPR Certification
- Advanced Personal Trainer Certification
- Stretch Trainer Certification
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Personal Trainer
Athlete Zone
04.2020 - 10.2024
Financial Consultant
Prudential Life Insurance
04.2018 - 02.2020
D2D Sales Consultant
Make It Simple
02.2013 - 06.2017
Associate of Arts - Communications
Olympic College
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