Yolanda Vera

• Assist monitoring project timelines and reviewing the performance of individual projects against deliverables and preliminaries.
• Provide support to the Project Managers from pre-construction to construction.
• Conduct preliminary commercial evaluation of tenders from subcontractors.
• Assist PM in preparing all monthly cost reports, project reports.
• Effectively manage subcontracts through all phases, including scope preparation, procurement, cost forecasting, subcontractor management, claims/variations processing, completion and close out.
• Accurate review & evaluation of subcontractor quotes and tenders.
• Prepare payment claims with compiled documents, with the support of the Project Manager.
• Coordinate the review, approval and processing for payment of subcontract and supply claims.
• Manage all upstream claims, responses, notifications, certificates
• Support the Project Managers in meeting all project requirements.
• Facilitated regular meetings with stakeholders to review project progress and address any contractual concerns..
• Administer RFI’s to architects, consultants and clients
• Preparing and submitting tendering.
• Procurement of Subcontracts and Suppliers inclusive of raising Purchase Approval Recommendation (PAR), signoffs.
• Prepare and issue contract documentation, including variations.
• Coordinate overall management of controlled documents for the project.
• Monitored contract budgets and expenditures, ensuring financial accountability throughout the project lifecycle.
• Inform contractors and subcontractors of their rights and obligations under these contracts.
• Coordinate and compile handover documentation and manuals, and drive the certification and handover process.
• Develop and maintain effective working relationships with all stakeholders, internal and external.
• Weekly coordination meeting with Project team and distributing minutes.
• Attending site meetings.

•Lead projects from requirements definition to identifying schedules, scopes, budget estimations, and project plans, including risk mitigation.

•Overseeing project progress and identifying any potential delays or issues, collaborating with stakeholders and the Head of Operations to ensure alignment with project objectives.

•Coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with relevant stakeholders.

•Contribute to developing and implementing a communication strategy as part of the change management plan to ensure that all stakeholders are informed of practice and process changes.

•Maintain accurate project documentation, including plans, reports, and cost records.

•Stakeholders Management and Report.

•Forecast Project Budget obtaining estimates.

•Monitor and control project costs, budgets, and variations.

•Procurement Management, allocate and schedule trades. •Report project progress status and risks.

•Project meeting presentations.

•Reviewing, and negotiation of subcontracts.

•Coordinate and facilitate the internal project management governance process.

•Support risk management including risk mitigation plan. •Ensure the project's implementation and compliance.

•Negotiate contract terms, conditions and pricing and follow up to ensure execution according to the contract terms.

•Ensure contractors maintain valid permits and all documents are up to date.

•Collaborate with project team members, contractors, and vendors, to ensure contract scope and timelines are followed.

•Kept projects on schedule by managing deadlines and adjusting workflows.

•Ensure efficient management of work within agreed timeframes and outcomes.

•Supporting the Head of Operations with contractual management.

•Review contracts to ensure the information is complete and captured correctly.

•Maintain the project management systems, including tempo and procure.

•Maintain accurate project documentation.

•Support project managers in planning, scheduling, and budgeting.

•Monitor overall the retail refurbishment projects progress.

•Assisting the Project Managers in the planning and implementation of new rollout programs.

•Ensure compliance with project specifications, contracts, and regulations.

•Ensuring that the conditions of the contract, project specifications and project documentation are met. •Prepare and deliver communications, project documentation and reports to stakeholders.

•Support and guide our senior stakeholders in defining project requirements and scope.

•Procurement Management.

•Collaborate with internal and external teams to deliver project deliverables.

•Maintain project documentation, including schedules, contracts, and change orders.

•Collecting and reviewing data.

•Ensure projects are delivered on time and within budget.

•Oversaw quality assurance high standards are met.

•Follow organisational safety, quality & risk policies and guidelines.

•Ensure monitoring and timely reporting of project progress, outcomes and issues to the project team.

•Work with the development team to collaboratively develop a design layout.

•Utilise a problem-solving approach to support teams in the design stages and deliver high-quality sustainable improvements.

•Stakeholders management including executives, leadership, and managers.

•Monitor progress, update milestones, and address issues to keep projects on track.

•Contractor and vendor management.

•Kept projects on schedule by managing deadlines and adjusting workflows.

•Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

•Project delegating assignments.

•Gathered requirements for ongoing projects and organized details for management use.

•Submit project documentation for approval.

•Assist in updating schedules to ensure timelines and appropriate quality processes are met within the project.

•Liaising with suppliers and contractors.

•Enhanced director's productivity by managing calendars, scheduling appointments, and organizing meeting materials.

•Ensuring clients are kept updated and informed throughout each project.

•Support the Project Managers from the concept to the final stage of deliverables.

•Reviewing architectural planning.

•Organising drawings.

•Procurement Management.

• Overseeing & Coordinating Installations.

•Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees

•Help coordinate and be able to multitask and prioritize daily to deliver on critical projects.

•Ensure supplier quotes are thoroughly checked against client selections.

•Leasing with project managers, architects and subcontractors.

•Checking trade quotes including all requested works as detailed.

•Overseeing and monitoring the project's production.

•Working with the Design team to ensure the design and compliances meet the construction program.

•Organise purchase/delivery of material.

•Working closely with the logistics & manufacturing team.

•Prepare and maintain project documentation for reporting, monitoring, and evaluation purposes to ensure accessibility of quality information and contribute to the achievement of the project outcomes.

•Liaising with architects, design team and project managers to ensure projects are completed on time.

•Assisting with accounts, invoicing and running finance reports.

•Support team members in reasonable requests and admin tasks Supporting PMO Manager and Project Leads with administrative support.

•Work closely with Directors in identification and success in winning projects.

•Accurately catalogue and record Commercial & Residential project information.

•Meeting with clients and coordinating agenda.

•Manage and maintain strategic relationships with key accounts.

•End-to-end project management of multiple projects simultaneously. Management of all program deliverables, projects and tasks.

•Handling multiple clients and projects at one time

•Sending proposals to clients.

•Prepare and manage client invoicing, payroll, budgeting and finances effectively.

•Build and maintain strong client and team relationships; regularly meet key client contacts, provide fast turnarounds to requests and work collaboratively to achieve goals.

•Review architectural and structural drawings to prepare detailed models

•Prepare and modify existing drawings for manufacturing.

•Ensure all designs comply with industry standards and regulations.

•Liaise with the fabrication team and engineers to coordinate work and ensure design accuracy.

•Providing customer support, including management of program telephone and email enquiries.

•Completing quotations, using industry-standard CAD software.

•Processing orders.

•Manage administration through NetSuite.

•Understand and support customers through all stages in manufacture of their products.

•Executed successful sales strategies to convert leads into customers.

•Identified customer needs to achieve service levels that met and exceeded expectations.

•Negotiated sales deals between customers and agencies, resulting in mutually beneficial agreements and cultivated relationships networking, marketing and prospective database leads.

•Met with customers to discuss and ascertain needs, tailor solutions and close deals.

•Negotiated contract terms with clients, securing favourable agreements for both parties.

•Attended monthly sales meetings and quarterly sales training.

•Investigate where reported claims/problems.

•Respond and investigate complaints to determine liability

•Oversee the delivery of comprehensive maintenance and repair solutions.

•Develop positive relationships with clients, property owners & subcontractors.

•Record and report findings in line with Company Policy.

•Manage and ensure rectification of any defects by trades prior to completion of work orders.

•Managing and accountable for the customer experience delivery.

•Demonstrating positive visible and practical leadership in the day-to-day management of all inbound/outbound service activities

•Ensure that the Customer Services function operates effectively and that activities are aligned with the business objectives.

•Ensure contractors, designers and architects are adhering to installation. guidelines/specifications across projects.

•Ensure accurate processing installations are closed within agreed timescales.

•Help with the daily work allocation.

•Provide technical advice and deal with escalations including assisting with fault finding and detailed problems solving.

•Collaborate with the technical team to troubleshoot and resolve issues promptly.

•Collaborate with the other leaders within the business to streamline processes and enhance efficiency.

•Performance review expectations and processes

•Escalate and resolve areas of concern raised by clients as well as conduct business reviews to ensure clients are satisfied with their products and services.

•Liaise with relevant stakeholders including customers, suppliers, and trades.

•Ensure branding guidelines are always adhered to.

•Actively promote and manage the continuous processes in the customer.

•Service standards within call Inquiries and Order Processing.

•Producing monthly Customer Relations Reports that are used for educating businesses regarding customer feedback and complaints.