Yosra Ebrahim
Sydney,NSW
Summary
Experienced customer service and sales professional with a strong background in the Pharmaceutical, Consumer Health, and Nutrition industry. Successful in building rapport with clients and ensuring customer satisfaction. A collaborative team player with a positive and outgoing attitude, motivated to contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented. Passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
21
21
years of professional experience
Work History
Inside Sales Representative
Kenvue (Johnson & Johnson Consumer Health Care)
06.2024 - 09.2024
- Sales Target, Cycle deals, outbound, Pharmacy
Virtual Health Representative
Pfizer Australia PTY LTD
12.2023 - 06.2024
- Sales, KPI, Product training (lunch /tea), outbound, cold calls
Telesales (Virtual) Sales Representative
iNova Pharmaceuticals
05.2022 - 10.2022
- Sales targets, KPI ,Keying Sales Orders, Product training,outbound
Various Temp Assignments With Recruitment Agencies - Customer Service Rep & Admin Roles
01.2018 - 10.2019
- Administrative duties including customer service
Telesales- Outbound Sales Rep
BAT
04.2017 - 12.2017
- Outbound /, /Telemarketing Role : 40 calls /day
Inbound Customer Service Representative
KCI Medical - Part Of Acelity Group
10.2016 - 01.2017
- Inbound calls from KOLs -Patients, nurses, Doctors , Pharmacies ,Suppliers ,Home Care & Hospitals
Pharmacy Assistant - Retail
National Pharmacies
09.2015 - 02.2016
- Webster packing - Computer dispensing scripts( Kronos dispensing system & LOTS
Pharmacy Assistant Volunteer - Retail
Chemmart Chemist
06.2015 - 07.2015
- Trained on FREDS dispensing system
Medical Delegate- Sales
Nestle Nutrition - EGYPT
10.2013 - 02.2015
- Regular visits to KOLs -Dr's -Nurses, nutritionists & pharmacists in NICUs, Hospitals & Private clinics of my territory (East Alexandria) (Handling brochures & samples)
Medical Representative
Abbott nutrition
03.2011 - 10.2013
- Regular visits to KOLs (Drs- nurses -nutritionists & pharmacists)
Trainee - Medical Nutrition Sales
Hero Baby Nutrition- EGYPT
02.2011 - 03.2011
Trainee Medical Representative- Sales
Quintiles -EGYPT
11.2010 - 02.2011
Retail Pharmacist
Janaklis Pharmacy In EGYPT
04.2005 - 08.2010
Hospital Pharmacist
El Reaya Governmental Children Hospital In EGYPT
10.2004 - 09.2006
Trainee Pharmacist - Sales- Retail
Sabry Pharmacy In EGYPT
02.2004 - 08.2004
Education
Degree: Certificate 1 -
University of Tasmania
Certificate 1 -
Medicines Australia
04.2024
International Diploma Degree: Natural Health, Nutrition & Diet -
ICI- International Career Institute
09.2020
Degree: BSBCUS201 Certificate II in Business: Customer Service Management -
Kirana College of Business
04.2018
Bridging Course: Pharmacy -
APEC- Australian Pharmacy Examination Council
10.2009
Degree: Post Graduate Certificate in Sales, Marketing And Consumer Behavior -
AAST -Arab Academy For Science&Technology
05.2008
Bachelor Degree: Pharmacy -
Alexandria University
11.2003
Degree: High School Diploma -
WAEC -West African Examination Council
07.1999
Skills
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Upselling and Cross Selling
- Relationship Development
- Adept multi-tasker
- Organized and Efficient
- Data Entry
- Interpersonal Communication
- Relationship Building
- Client Relationship Management
- CRM proficiency
- Order Management
- Documentation And Reporting
- Cold calling expertise
- Goal Setting
- Sales expertise
- Salesforce CRM
- FLUENT IN Arabic & English
- Salesforce
- Contract Management
- Analytical Thinking
- Client Retention
- Expertise in cold calling
- Territory Management
- Warm Calling
- Excellent Communication
- Problem-Solving
- Time Management
- Organizational Skills
- Time management abilities
- Healthcare Informatics
Additionalinformation - Visastatus
Australian Citizen
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Inside Sales Representative
Kenvue (Johnson & Johnson Consumer Health Care)
06.2024 - 09.2024
Virtual Health Representative
Pfizer Australia PTY LTD
12.2023 - 06.2024
Telesales (Virtual) Sales Representative
iNova Pharmaceuticals
05.2022 - 10.2022
Various Temp Assignments With Recruitment Agencies - Customer Service Rep & Admin Roles
01.2018 - 10.2019
Telesales- Outbound Sales Rep
BAT
04.2017 - 12.2017
Inbound Customer Service Representative
KCI Medical - Part Of Acelity Group
10.2016 - 01.2017
Pharmacy Assistant - Retail
National Pharmacies
09.2015 - 02.2016
Pharmacy Assistant Volunteer - Retail
Chemmart Chemist
06.2015 - 07.2015
Medical Delegate- Sales
Nestle Nutrition - EGYPT
10.2013 - 02.2015
Medical Representative
Abbott nutrition
03.2011 - 10.2013
Trainee - Medical Nutrition Sales
Hero Baby Nutrition- EGYPT
02.2011 - 03.2011
Trainee Medical Representative- Sales
Quintiles -EGYPT
11.2010 - 02.2011
Retail Pharmacist
Janaklis Pharmacy In EGYPT
04.2005 - 08.2010
Hospital Pharmacist
El Reaya Governmental Children Hospital In EGYPT
10.2004 - 09.2006
Trainee Pharmacist - Sales- Retail
Sabry Pharmacy In EGYPT
02.2004 - 08.2004
Degree: Certificate 1 -
University of Tasmania
Certificate 1 -
Medicines Australia
International Diploma Degree: Natural Health, Nutrition & Diet -
ICI- International Career Institute
Degree: BSBCUS201 Certificate II in Business: Customer Service Management -
Kirana College of Business
Bridging Course: Pharmacy -
APEC- Australian Pharmacy Examination Council
Degree: Post Graduate Certificate in Sales, Marketing And Consumer Behavior -
AAST -Arab Academy For Science&Technology
Bachelor Degree: Pharmacy -
Alexandria University
Degree: High School Diploma -
WAEC -West African Examination Council
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