Yuliawati
Jakarta,DKI Jakarta
Summary
Dynamic professional with a proven track record in customer support and complaint handling, honed at Yoros Seafood and various esteemed organizations. Excelled in enhancing customer satisfaction and streamlining service delivery through effective communication and Microsoft Excel proficiency. Demonstrated ability to boost engagement and improve service quality, leveraging both hard and soft skills to exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
Yoros Seafood
09.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Social Media Manager
Lovelique Snack Jakarta
07.2020 - 09.2021
- Created weekly content plan for Instagram, including feeds, stories, and reels.
- Collaborated with graphic design team to achieve engaging content.
- Responsible for producing interesting written content, also proofreading the text for accuracy and quality.
- Handling ACCURATE, a web application that focuses more on recording transaction details.
Social Media Assistant
Aksaramaya
08.2020 - 12.2020
- Created engaging content to keep social media channels updated and on brand.
- Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
- Managed Edoo content to keep brand messages consistent.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
Guest Relations Officer Intern
The Westin Jakarta
08.2019 - 01.2020
- Served as the main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Monitored guest services personnel for efficiency and accuracy of response to guests complaints.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Trained new staff members on company policies, procedures, and customer service standards.
Senior Education Counselor
BINUS University
07.2017 - 09.2019
- Provided consultations for Binus University student candidates, by relaying information related to the major and courses.
- Promoted Binus University to high school students throughout schools in Jakarta, especially to senior year students who wants to pursue their higher education in Binus University.
- Educated students on college admissions process and scholarship requirements.
After-School Tutor
Butterfly Kids Learning Center
02.2019 - 07.2019
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
Education
Bachelor of Arts - English Literature
Binus University
Indonesia07-2021
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Administrative support
- Computer proficiency
- Microsoft Excel
- Active listening
- Client relations
- Scheduling
- Microsoft PowerPoint
- Quality control
- Spreadsheets
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Full Professional
Indonesian
Native or Bilingual
German
Limited Working
Timeline
Customer Service Officer
Yoros Seafood
09.2020 - Current
Social Media Assistant
Aksaramaya
08.2020 - 12.2020
Social Media Manager
Lovelique Snack Jakarta
07.2020 - 09.2021
Guest Relations Officer Intern
The Westin Jakarta
08.2019 - 01.2020
After-School Tutor
Butterfly Kids Learning Center
02.2019 - 07.2019
Senior Education Counselor
BINUS University
07.2017 - 09.2019
Bachelor of Arts - English Literature
Binus University
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