Yuning Liu
Balwyn,Victoria
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Sales Consultant
David Jones
02.2013 - 09.2013
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Human Resources Officer
Shenyi Financial Services
07.2009 - 09.2010
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Education
Certificate IV - School Based Education Support
Angel Institute of Education
Dandenong, VIC12.2023
M.D. - Business Management
Jilin University, China
Changchun, Jilin, China06.2009
Bachelor of Science - Management Information Systems
Jilin University, China
Changchun, Jilin, China06.2007
Skills
- Proficient in writing and speaking Mandarin
- Excellent level in MS Word, Excel, PowerPoint and Outlook applications
- Excellent communication skills
- Self learner and fast learner
- Excellent time management
- Providing Feedback
Visa Status
Australian Permanent Resident
Timeline
Sales Consultant
David Jones
02.2013 - 09.2013
Human Resources Officer
Shenyi Financial Services
07.2009 - 09.2010
Certificate IV - School Based Education Support
Angel Institute of Education
M.D. - Business Management
Jilin University, China
Bachelor of Science - Management Information Systems
Jilin University, China
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