Yunus Rashad
Canning Vale,Australia
Summary
I am a friendly and professional customer service specialist with extensive experience resolving escalated customer complaints and issues along with providing ecient customer service. I have strong interpersonal and communication skills which I am eager to utilise in a variety of roles. I bring a diverse range of skills developed through hands-on experience in various industries. My time working in a restaurant honed my customer service abilities, multitasking, and ability to thrive in fast-paced environments. As an ocials match referee, I cultivated strong decision-making skills, attention to detail, and the ability to maintain fairness under pressure. Following my experience at a signage company, I contributed to team success through collaboration, problem-solving, and delivering high-quality products to meet client needs. My adaptable skill set allows me to excel in both customer-facing roles and team-based projects.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Officials Match Referee
Western Australian Cricket Association
10.2022 - Current
- Utilized problem-solving abilities to make quick decisions regarding controversial calls or situations on the field
- Addressed and resolved disputes between teams and coaches
- Managed paperwork related to player eligibility, team rosters, and other documents required by leagues or governing bodies
- Exhibited excellent communication skills when interacting with referees and game officials before, during, and after matches
- Developed effective strategies for dealing with difficult spectators while ensuring safety of all parties involved
- Resolved claims of rule infractions and complaints by participants and assessed any necessary penalties, according to regulations
- Maintained a professional demeanor when resolving disputes between players, coaches, and umpires during games
- Inspected playing fields before matches to verify safety conditions met league standards
Team Member
The Chargrill Masters
03.2024 - 06.2024
- Handled customer complaints professionally while maintaining composure under pressure
- Greeted and accommodated guests, building positive experience from first interaction
- Resolved customer complaints and inquiries in a timely manner
- Restocked supplies such as napkins, condiments, utensils when needed
- Operated commercial dishwasher safely according to manufacturer's instructions
- Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Observed and enforced food safety regulations
- Ensured hygiene regulations
Team Member
Vivid graphics & signage
06.2022 - 02.2024
- Analyzed customer feedback surveys to determine areas where improvements could be made
- Performed opening and closing duties, including store cleaning and restocking
- Provided excellent customer service through solving problems and answering questions
- Built relationships with customers through providing accurate information on products or services offered
- Arrived on time for shifts and adhered to company dress code guidelines
- Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently
Education
ATAR EDUCATION
Canning Vale College
12.2025
Skills
- Endurance
- Communication
- Problem solving
- Diffusing conflict
- Collaborative
- Operations and procedural knowledge
Certification
- St John Certificate in First Aid
- SmartMove Certificate
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
References
Available upon request
Certification
- SmartMove Certificate
- Community Officiating Accreditation Program
- School Sports WA Placement Certificates
Timeline
Team Member
The Chargrill Masters
03.2024 - 06.2024
Officials Match Referee
Western Australian Cricket Association
10.2022 - Current
Team Member
Vivid graphics & signage
06.2022 - 02.2024
- St John Certificate in First Aid
- SmartMove Certificate
ATAR EDUCATION
Canning Vale College
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