Yuvaraj Talasila
Student
Brisbane,QLD
Summary
Sharp-eyed Console Operator skilled in monitoring CCTV and reporting suspicious persons and activities. Committed to enforcing rules, regulations, policies, and procedures. Hands-on experience responding to emergency situations with security assistance. Comfortable with constantly standing or walking and running.
Overview
2
2
years of professional experience
Work History
Console Operator
Ampol
08.2023 - Current
- Streamlined work processes with the implementation of effective console operation protocols and procedures.
- Improved communication between departments by providing timely updates on console status and potential issues.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Customer Service Representative
Baskin Robbins Ice Cream
08.2022 - 07.2023
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Nursing
University of Sunshine Coast
Brisbane, QLD02.2027
Skills
Incident Response
undefinedTimeline
Console Operator
Ampol
08.2023 - Current
Customer Service Representative
Baskin Robbins Ice Cream
08.2022 - 07.2023
Nursing
University of Sunshine Coast
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