Yuvraj Singh
Schofields
Summary
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Link Market Services
02.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Followed strong compliance requirements while assisting investor
- Quickly adapted and learnt new skills to continuously provide the best service
- Developed strong research and analytical skills
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Maintained up-to-date knowledge of product and service changes.
Leasing Consultant and Business Development Manager
McGrath
09.2022 - Current
- Advertised listing online
- Hosted open homes
- Followed up enquires for new listings
- Created a weekly open home plan for each Wednesday, and Saturday
- Communicated information between the landlords and potential tenants
- Processed compliance for owners and properties
- Created managing agency agreements to sign new properties
- Worked in a team to meet monthly goals and targets
- Networked with other agents to get leads and convert them into business
Assistant Real estate Agent (Property Manager)
HAUS properties
02.2022 - 09.2022
- Advertised listing online
- Hosted various open homes for rentals, and helped with open homes for sales
- Responded to messages and inquiries from various parties
- Communicated with owners and tenants to organize repairs
- Created various ingoing and outgoing reports of homes
Retail Assistant
Officeworks
11.2019 - 01.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Offered friendly greetings and assistance to incoming customers
- Established good customer relations and excellent service to build and retain loyal customers
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Stocked, replenished, and organized inventory to keep store merchandise fresh
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Used pallet jacks to move items to and from warehouse locations
- Received deliveries, scanned packages, and updated orders in internal database
Retail Assistant
Indian Grocery
06.2019 - 09.2019
- Ordered new stock and received deliveries
- Organised shelves and regularly monitored the expiry dates of goods
- Handed out pamphlets to attract customers to the shop
Education
Bachelor of Applied Finance -
Macquarie University
Sydney, NSW11-2025
Higher secondary certificate - undefined
Certificate of registration - undefined
Skills
- Customer assistance
- Problem solving skills
- Communication skills
- Data entry
- Team working
- Time management
- Active Listening
- Networking
- Adaptable
- Account investigation
LANGUAGES
English: Professional
Hindi: Professional
Punjabi: Native/ Bilingual
Urdu: Professional
Accomplishments
- Represented my school at regional level for athletics
- Competed at state level for athletics
- Represented my school in a state titration competition
- Peer support leader at school
Awards
I regularly participate in sports such as athletics and tennis at a competitive level and enjoy playing Oz tag and rugby at a recreational level. I enjoy socialising with new people and going out to new places to explore and discover.
Interests
- Regularly participate in team sports
- Explore new locations
- Regular gym workouts for overall fitness
Timeline
Customer Service Officer
Link Market Services
02.2024 - Current
Leasing Consultant and Business Development Manager
McGrath
09.2022 - Current
Assistant Real estate Agent (Property Manager)
HAUS properties
02.2022 - 09.2022
Retail Assistant
Officeworks
11.2019 - 01.2022
Retail Assistant
Indian Grocery
06.2019 - 09.2019
Higher secondary certificate - undefined
Certificate of registration - undefined
Bachelor of Applied Finance -
Macquarie University
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