Yvette Appleby
Corrective Services Officer
Townsville
Overview
24
24
years of professional experience
Work History
Custodial Correctional Officer
Queensland Corrective Services
Townsville, QLD
02.2010 - Current
- Contribute to the reduction in recidivism rates by providing guidance on reentry plans and connecting prisoners with community resources upon release.
- Investigate and respond to incidents of prisoner misconduct.
- Supported fellow officers during high-stress scenarios, maintaining composure under pressure and making decisive decisions quickly as needed.
- Observe behavior of prisoners individually and in groups.
- Ensure the accuracy of all documentation related to prisoner populations, including incident reports and case files, upholding professional standards at all times.
- Tasked to manage high needs prisoners in Safety Unit, completing at-risk assessments and dealing with these prisoners multiple self-harm episodes.
- Completing audits of the centre armoury and issueing firearms and chemical agents confidently.
- Training new staff in the use of Perimetre Response Vehicle, Master Control and Central Control.
- Transporting prisoners to and from court hearings, medical appointments and other locations.
- Processing vehicles and civilians through the vehicle bay ensuring contraband does not enter the facility and identifying approved civilians to enter.
- Identify prisoners who have identified cultural, religious or medical needs
- Maintain the needs of indigenous prisoners to promote and maintain family kinship ties
- Collaborated effectively with multidisciplinary teams to address prisoner needs, including medical professionals, counselors, and educators.
Senior Travel Consultant
Jetset Travel
Townsville, QLD
01.2002 - 04.2007
- Followed up with customers to increase customer service with travel plans.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Delivered exceptional service through prompt responses to customer inquiries via phone and email.
- Conducted market research to investigate potential new travel destinations.
- Plan, prepare and cost itineraries (travel plans) for clients
- Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements.
- Exchange foreign currencies and Western Union transactions
- Attend conferences to maintain familiarity with tourism trends
- Attain every sales goals established by Jetset Travel
Travel Consultant
Melanka Lodge & Backpackers Alice Springs
Alice Springs, NT
12.1999 - 01.2002
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Identify the clients specifications and wishes and suggest suitable travel packages or services
- Collect payments and maintain records of transactions
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Create and update electronic records of clients
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
Education
Certificate IV - Certificate IV Correctional Practice
Queensland Corrective Services
Townsville, QLD 04.2001 -
Operational Intelligence - Operational Intelligence ATP014
Queensland Corrective Services
Townsville, QLD 04.2001 -
Intelligence Awareness - Intelligence Awareness ATP013
Queensland Corrective Services
Townsville, QLD 04.2001 -
Certificate III - Certificate III in Correctional Practice
Queensland Corrective Services
Townsville, QLD 04.2001 -
Diploma - Justice Administration
Barrier Reef Institute of TAFE
Townsville, QLD 04.2001 -
Diploma - Ecotourism
William Angliss Institute of TAFE
Melbourne, VIC 04.2001 -
Skills
Prisoner behavior modification tactics
Safety
CCTV Monitoring
Time Management
Incident Reporting
Written Communication
Weapons training
Patience and Tolerance
Crisis intervention training
Active Listening
Observation
References
Sarah Foster
A/Deputy General Manager
Numinbah Correctional Centre
Ph. 5533 4811
mob. 049 997 2809
Sarah.Foster@corections.qld.gov.au
Julie Inglis
Centre Services Supervisor
Townsville Correctional Complex
Ph. 4430 5445
Julie.Inglis@corrections.qld.gov.au
Timeline
Custodial Correctional Officer
Queensland Corrective Services
02.2010 - Current
Senior Travel Consultant
Jetset Travel
01.2002 - 04.2007
Certificate IV - Certificate IV Correctional Practice
Queensland Corrective Services
04.2001 -
Operational Intelligence - Operational Intelligence ATP014
Queensland Corrective Services
04.2001 -
Intelligence Awareness - Intelligence Awareness ATP013
Queensland Corrective Services
04.2001 -
Certificate III - Certificate III in Correctional Practice
Queensland Corrective Services
04.2001 -
Diploma - Justice Administration
Barrier Reef Institute of TAFE
04.2001 -
Diploma - Ecotourism
William Angliss Institute of TAFE
04.2001 -
Travel Consultant
Melanka Lodge & Backpackers Alice Springs
12.1999 - 01.2002