Yvette Pacey
Coffs Harbour,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Kitchenhand
Pier Hotel
Coffs Harbour, NSW
05.2022 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Transported food items from storage areas to kitchen for prepping.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Cleaned and maintained work areas, equipment and utensils.
- Provided support during large events or functions through efficient task delegation among kitchen staff members.
Indigenous Education Assistant
John Paul College
Coffs Harbour
05.2023 - 12.2023
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed.
- Participated in ongoing professional development opportunities, staying current on the latest teaching strategies and tools available to enhance student success.
- Improved classroom management by implementing positive reinforcement strategies and clear expectations.
- Participated in professional development opportunities and attended in-services and seminars.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Boosted student engagement with interactive learning experiences, fostering a collaborative learning environment.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Prepared instructional materials, including visual aids and handouts, to support the delivery of lessons across various subjects.
- Developed strong relationships with parents through regular communication, resulting in better support for students both at home and school.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs.
- Organized educational field trips, connecting real-world experiences to the curriculum and enhancing overall learning outcomes.
- Assisted teachers during parent-teacher conferences by providing detailed information on student progress and needs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Organized and led practice, research and lab assignments.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Developed and implemented strategies to improve student engagement.
- Enforced rules and instructions to maintain discipline.
- Developed and delivered presentations on course topics.
- Conducted weekly review sessions to help students prepare for exams.
- Graded and provided feedback on assignments.
- Prepared reports and maintained administrative records.
Senior Administrative Assistant
Ahoy Traffic Control
Coffs Harbour, NSW, 2450
06.2022 - 09.2022
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Conducted research to assist with routine tasks and special projects.
- Wrote and prepared deliberate agendas for company meetings.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Coordinated trainings for new team members, overseeing onboarding details.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Drafted documents in company-directed formats and fonts accurately and consistently.
- Categorized and processed sensitive documents with information of deeply personal nature.
- Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
- Collaborated closely with Human Resources to maintain accurate employee records and assist in the recruitment process for new team members.
- Identified communication channels to set roadmap to distribute information.
- Enhanced team collaboration by organizing regular team-building activities that fostered camaraderie among staff members.
- Supported time-tested professional relationships, working with stakeholders to facilitate communication.
- Managed disbursement of information per executive request by monitoring client arrivals and access facility access.
- Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Kitchen Hand
Opal Cove Resorts
Coffs Harbour, NSW, 2450
06.2021 - 02.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Provided support during large events or functions through efficient task delegation among kitchen staff members.
- Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
- Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Increased productivity within the kitchen through proactive identification of process improvements and implementing changes where needed.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Clerical Assistant - Debt Recovery
Centrelink, Dept Of Human Services
Coffs Harbour, NSW, 2450
06.2003 - 01.2021
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Composed sensitive, confidential reports and documentation.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Provided clerical support, addressing routine, and special requirements.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Contributed to a positive work environment by promoting effective communication among team members.
- Screened visitors and issued badges to maintain safety and security.
- Maintained records of material flow, compiling and organizing related data.
- Managed relational database to store information for reference, reporting, and analysis.
- Assisted clients with using library catalogs and software, providing training, and answering questions.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Supported staff on special assignments and ad hoc projects.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
Chairperson - Voluntry Position
Coffs Harbour Aboriginal Lands Council
Wongala Estate, Coffs Harbour, Nsw 2450
05.2009 - 09.2019
- Oversaw fundraising efforts, leading to greater financial stability and resources for the organization.
- Established strong working relationships with government agencies and other organizations to support advocacy efforts.
- Implemented governance best practices to enhance board effectiveness and accountability.
- Reviewed budgets regularly to ensure financial stability of the organization while making necessary adjustments.
- Provided guidance on policy development, ensuring compliance with legal requirements and industry standards.
- Promoted organizational transparency by implementing clear reporting structures and open communication channels.
- Guided organizational restructuring efforts that led to improved efficiency and better alignment of resources.
- Developed strategic plans for organizational growth, resulting in increased revenue and expanded services.
- Enhanced board communication by streamlining meeting agendas and supporting materials.
- Improved stakeholder relations by proactively engaging with community leaders, partners, and donors.
- Mentored executive team members to strengthen leadership skills and improve decision-making processes.
- Managed crisis situations effectively, minimizing negative impact on the organization''s reputation.
- Facilitated board retreats for strategy development, strengthening teamwork among board members.
- Played an instrumental role in identifying new market opportunities that contributed to overall business growth.
- Maintained impartiality and objectivity during meetings and decision-making.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Devised and presented business plans and forecasts to board of directors.
- Managed financial, operational and human resources to optimize business performance.
- Created succession plans to provide continuity of operations during leadership transitions.
- Directed technological improvements, reducing waste and business bottlenecks.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Planned recruitment and renewals of designated committees.
- Planned and oversaw meetings in accordance with governing documents.
- Navigated complex negotiations successfully, securing beneficial partnerships and agreements for the organization.
- Spearheaded initiatives aimed at improving employee satisfaction rates within the organization.
- Represented organization at industry conferences and events.
Administrative Assistant Traineeship Contact
Commonwealth Employment Service
Coffs Harbour, 2450 NSW
05.1996 - 05.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisting clients with Job Matching, liaising and providing information sessions to employers regarding traineeships and design of traineeship.
- Matching jobseekers to vacancies, advising customers on Services provided by CES ie Jobstart .
- Processing of customer enquiries accurately and within agreed timeframes to meet service standards.
- Boosted team productivity by managing communication
- channels and ensuring timely responses to inquiries.
Clerical Assistant-Debt Recovery/Compliance
Australian Taxation Office
Chatswood, Sydney NSW
02.1986 - 04.1996
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to other staff and government employees by copying, faxing, and filing documents.
Education
High School Diploma -
Woolgoolga High School
Woolgoolga, NSW09.1992
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Professional Communication
- Database entry
- Excel spreadsheets
- Dedicated Team Player
- Professional and mature
- Deadline-oriented
- Records administration
- Client Relations
- Multi-Line Phone Systems
- Resourceful
- Prioritization
Certification
Certificate 4 in Governance
Diploma in Governance
Microsoft Office
Timeline
Indigenous Education Assistant
John Paul College
05.2023 - 12.2023
Senior Administrative Assistant
Ahoy Traffic Control
06.2022 - 09.2022
Kitchenhand
Pier Hotel
05.2022 - Current
Kitchen Hand
Opal Cove Resorts
06.2021 - 02.2022
Chairperson - Voluntry Position
Coffs Harbour Aboriginal Lands Council
05.2009 - 09.2019
Clerical Assistant - Debt Recovery
Centrelink, Dept Of Human Services
06.2003 - 01.2021
Administrative Assistant Traineeship Contact
Commonwealth Employment Service
05.1996 - 05.2000
Clerical Assistant-Debt Recovery/Compliance
Australian Taxation Office
02.1986 - 04.1996
High School Diploma -
Woolgoolga High School