Zachary Lewis
Gisborne
Summary
Effective in running an operation and crew in a professional manner. Adhering to company polices, whilst completing tasks in a timing manner. Thrives under time pressure, always aiming to improve personal and work capabilities. Demonstrates expertise in team leadership and promoting strong customer relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Hungry Jacks
08.2024 - Current
- Adhering to company budgets and labor requirements whilst making rosters, ensuring fair working hours for all crew.
- Ordering products to provide the store with all necessary items under a strict time pressure.
- Main priority of holding a high level of customer satisfaction, whilst overcoming any issues that may arrive.
- Trained new team members on operational procedures and customer service protocols to ensure consistency.
- Implement a Can-Do attitude to strive for a more positive working environment.
- Trouble shooting procedures for any monetary discrepancies.
- Accompanied to shift work and a rotating roster across seven days a week.
Crew Coach
McDonald's
04.2022 - 05.2024
- Ensured adherence to safety protocols and quality standards during shifts.
- Trained new crew members, monitoring their progress and adherence to company policies.
- Accountable for cash handling procedures.
- Engaged with customers to resolve issues, enhancing overall satisfaction and loyalty.
Scaffold Builder
Buildsafe
11.2021 - 04.2022
- Constructed and assembled scaffolding structures according to safety regulations and project specifications.
- Collaborated with team members to ensure efficient workflow and timely project completion.
- Solved problems using impromptu decision-making skills when faced with situations involving time pressure and limited resources.
- Focused on individual tasks to support team and business outcomes.
Education
Undergraduate Certificate of Psychological Studies - Psychology
Victoria University
Melbourne, Victoria, VIC09-2022
VCE -
Gisborne Secondary College
Gisborne, VIC12-2021
Skills
Shift management
Customer assistance
Cash handling
Ability to work under time pressure
Performance improvement
Critical thinking
Certification
Aviation Security Identification Card
First Aid and CPR qualified
Trained in Fire Safety
Timeline
Assistant Restaurant Manager
Hungry Jacks
08.2024 - Current
Crew Coach
McDonald's
04.2022 - 05.2024
Scaffold Builder
Buildsafe
11.2021 - 04.2022
Undergraduate Certificate of Psychological Studies - Psychology
Victoria University
VCE -
Gisborne Secondary College