Zandra Flanagan
Bagdad,TAS
Summary
Dedicated Home Care Support Worker from Home Care South, excelling in time management and compassionate care. Achieved increased client satisfaction through exceptional service and attention to detail. Skilled in multitasking and maintaining confidentiality, I consistently exceed expectations, fostering trust and resilience in client relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Home Care Support Worker
Home Care South
- Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
- Established rapport with clients and families to foster open communication and trust.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of care support work.
- Provided emotional support to clients and families during difficult times, fostering resilience and coping skills.
- Delivered exceptional customer service to both clients and their families by consistently exceeding expectations.
- Increased client satisfaction by promptly addressing concerns and implementing necessary changes.
- Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
- . Flexible and willing to take on relief clients when necessary.
Educator
Aboriginal Children’s Centre
Risdon Cove Tas
07.2015 - 02.2022
- Integrated feedback from students and parents to continuously improve teaching methods and classroom management techniques.
- Fostered student curiosity and interest through creative hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Built relationships and communicated with parents to provide best learning environment for children.
Hotel Services
Calvary Hospital
Lenah Valley Tas
09.2012 - 07.2015
Educator
Goodstart Early Learning
Glenorchy, TAS
06.2011 - 09.2012
Educator
Bagdad Childcare Centre
Bagdad, TAS
03.2000 - 02.2011
Education
New Norfolk High School
New Norfolk, TASSkills
- Time Management
- COVID-19 Safety Policies
- Daily living assistance
- Respectful and Compassionate
- Multitasking and Organization
- Dependable and Responsible
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Housekeeping
- Supportive Companionship
- Documentation
- Incident Reporting
- PPE Usage
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Reliability
Certification
Diploma in Children’s services
First aid
Working with children clearance wwvp
Timeline
Educator
Aboriginal Children’s Centre
07.2015 - 02.2022
Hotel Services
Calvary Hospital
09.2012 - 07.2015
Educator
Goodstart Early Learning
06.2011 - 09.2012
Educator
Bagdad Childcare Centre
03.2000 - 02.2011
Home Care Support Worker
Home Care South
New Norfolk High School