Zane Caldera
Brisbane,QLD
Summary
Motivated Community Engagement Officer, seeking a new professional challenge to employ refined skills and diverse experience. Highly analytical and detail-oriented, with a strong passion for self-development, continually seeking the next opportunity for growth. History of consistently delivering exceptional work ethic and performance, whilst sustaining excellent levels of focus. A proven fast learner, with the drive to accomplish all tasks with courage and integrity.
Overview
13
13
years of professional experience
Work History
Community Engagement Officer APS 5
Services Australia
07.2023 - Current
- Evaluated potential community partnership opportunities, ensuring alignment with organizational goals and values.
- Developed strong partnerships with 4 new local organisations, fostering collaborative approach to community engagement.
- Assisted with business communications via email and internal communication systems.
- Maintained high level of precision and improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Maintained strong understanding of current policy and legislation, ensuring compliance with all.
- Developed clear communication materials to convey complex policy concepts to diverse audiences.
Customer Service Officer APS 4
Services Australia
04.2020 - 07.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained high level of policy knowledge to effectively assist customers with accurate information.
- Maintained strong understanding of current policy and legislation, allowing for consistent 100% quality rates.
- Maintained accurate customer records and data, enabling correct decision outcomes.
Ground Service Ramp Agent
Swissport
10.2018 - 04.2020
- Improved ramp safety by consistently adhering to company policies and federal regulations.
- Kept well-documented record of all tasks performed and equipment used during shifts, contributing to accurate data collection for analysis and improvement purposes.
- Ensured safe passenger boarding by properly positioning aircraft stairs and performing thorough safety checks on 4 separate airlines.
- Increased on-time performance by swiftly marshalling aircraft in and out of gates as per schedule requirements.
- Trained new employees in company procedures and best practices, fostering cohesive work environment.
Diesel Fitter
Sirus Mining Solutions
01.2018 - 08.2018
- Promoted clean working environment by routinely organizing workspace and disposing of waste materials properly.
- Ensured timely completion of work orders by managing multiple tasks simultaneously while maintaining high level of quality control.
- Optimized equipment performance by adhering to preventive maintenance schedules and procedures.
- Boosted overall productivity levels through effective collaboration with colleagues during high-pressure situations or tight deadlines.
Weighbridge Operator
Bundaberg Sugar
03.2017 - 12.2017
- Supported site managers with handling daily traffic by processing data and paperwork.
- Increased operational efficiency by effectively managing incoming sugarcane, ensuring optimal performance at weighbridge site.
- Facilitated efficient record-keeping practices through meticulous documentation of all transactions at weighbridge station.
- Maintained organized work environment by keeping records up-to-date and easily accessible for review or auditing purposes.
Automotive Technician
Port Douglas Automotive
06.2011 - 12.2016
- Maintained clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles from over 18 different manufacturers according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
Diploma - Applied Information Technology
La Trobe University
Melbourne, VIC03.2024
Certificate III - Light Vehicle Mechanical Technology
TAFE Queensland
Cairns, QLD01.2015
Queensland Certificate of Education -
Mossman State High School
Mossman, QLD11.2009
Skills
- Data Analysis
- Attention to Detail
- Database Management
- Stakeholder Management
- Problem-Solving
- Critical Thinking
Accomplishments
- Services Australia - Received national award for Excellence in Collaboration through effective teamwork with multicultural specialist team.
Timeline
Community Engagement Officer APS 5
Services Australia
07.2023 - Current
Customer Service Officer APS 4
Services Australia
04.2020 - 07.2023
Ground Service Ramp Agent
Swissport
10.2018 - 04.2020
Diesel Fitter
Sirus Mining Solutions
01.2018 - 08.2018
Weighbridge Operator
Bundaberg Sugar
03.2017 - 12.2017
Automotive Technician
Port Douglas Automotive
06.2011 - 12.2016
Diploma - Applied Information Technology
La Trobe University
Certificate III - Light Vehicle Mechanical Technology
TAFE Queensland
Queensland Certificate of Education -
Mossman State High School
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