Zanisha Ali
Brisbane,QLD
Summary
Adept at navigating high-stress environments with poise, as demonstrated during my tenure at the Department of Justice and Attorney-General, I excel in legal knowledge and customer service. Leveraging teamwork, excellent communication, and attention to detail, I have significantly contributed to enhancing courtroom efficiency and promoting a supportive team atmosphere, embodying dependability and superior organizational skills.
Overview
6
6
years of professional experience
Work History
Court Services Officer
Department Of Justice And Attorney-General
Brisbane, QLD
11.2023 - Current
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Responsible for overseeing proper execution of probation conditions among assigned caseloads; ensured consistent compliance monitoring and timely updates on progress made.
- Promoted a positive courtroom environment by maintaining strict adherence to courtroom protocol and etiquette.
- Successfully managed unexpected situations or emergencies within the courthouse by following established protocols and coordinating with relevant parties as needed.
- Upheld the integrity of the court system by consistently demonstrating professionalism, impartiality, and ethical decision-making in all aspects of work.
- Delivered comprehensive training sessions to new Court Services Officers, facilitating smooth onboarding and fostering a supportive team environment.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained a high level of accuracy in the preparation and dissemination of court orders, warrants, and subpoenas to relevant parties.
Administration Officer
Department Of Justice And Attorney-General
Brisbane, QLD
09.2023 - 11.2023
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Facilitated clear communication between all parties involved in complex projects involving multiple interpreters and languages, ensuring timely completion.
- Improved accessibility to justice for non-English speaking individuals by coordinating interpreter services during courtroom proceedings.
Administrative Executive
EasyDNA
Brisbane, QLD
11.2022 - 08.2023
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
Airline Customer Service Agent
Swissport International
Brisbane, QLD
11.2021 - 11.2022
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed flight bookings and alterations, making certain that passenger itineraries were accurate and uptodate.
- Collaborated with colleagues to maintain a clean and organized work environment, promoting professionalism and efficiency.
- Processed ticket sales efficiently while following company guidelines related to fare class availability and pricing structures.
Deli Team Lead
Coles Supermarket
Brisbane, QLD
11.2021 - 10.2022
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Streamlined inventory management for reduced wastage and improved product availability.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Offered product samples to customers, generating additional sales through taste-testing.
Fast Food Worker
Oporto
Brisbane, QLD
09.2018 - 11.2021
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Contributed to higher sales with upselling techniques and suggestive selling of promotional items.
- Processed orders on POS system and accepted cash and charge payments.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers.
- Accurately handled cash register transactions while providing excellent customer service.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
Education
Department of Justice And Attorney General
Brisbane, QLDMasters - Criminology And Psychology
Griffith University
Brisbane, QLD11.2026
Bachelors - Criminology And Criminal Justice
Griffith University
Brisbane, QLD07.2021
No Degree - Certificate III in Business
TAFE Queensland
Loganlea, QLD09.2017
Skills
- Legal knowledge
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Computer Skills
- Organization and Time Management
- Calm Under Pressure
Languages
Hindi
Native or Bilingual
Timeline
Court Services Officer
Department Of Justice And Attorney-General
11.2023 - Current
Administration Officer
Department Of Justice And Attorney-General
09.2023 - 11.2023
Administrative Executive
EasyDNA
11.2022 - 08.2023
Airline Customer Service Agent
Swissport International
11.2021 - 11.2022
Deli Team Lead
Coles Supermarket
11.2021 - 10.2022
Fast Food Worker
Oporto
09.2018 - 11.2021
Department of Justice And Attorney General
Masters - Criminology And Psychology
Griffith University
Bachelors - Criminology And Criminal Justice
Griffith University
No Degree - Certificate III in Business
TAFE Queensland