Summary
Overview
Work History
Education
Skills
Certification
Awards
Volunteer Experience
References
Timeline
Generic

Zara John

Palm Beach,Qld

Summary

With diverse career experiences, I have developed strong communication, time management, and organizational skills. These skills have enabled me to consistently meet deadlines in both professional roles and univerosty degrees while juggling a full-time study load. My approachable and levelheaded nature, along with a warm personality, facilitates easy connections with others. Additionally, I recognize the importance of asking questions and embrace the role of a diligent learner.

Overview

8
8
years of professional experience
1
1
Certification

Work History

2IC Manager

Myhealth Medical Practice
07.2023 - Current
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Personal Support Worker

Spinal Life Australia
01.2022 - 07.2023
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.

Lifeguard, Duty manager and Customer service role

YMCA Aquatic Centre
11.2016 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Streamlined facility operations by establishing clear communication channels between staff members.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Provided friendly customer service to guests and addressed concerns.

Education

Prep – year 6 -

All Saints Parish School

Hamilton 7-12 -

Monivae College

GPA 6 -

Diploma of Healthcare, Griffith College

Current Education - Law

Associates Degree of Law (Paralegal Studies)
Southern Cross University

Skills

  • Approachable due to my warm and caring personality
  • Self-motivated, dedicated
  • Follows instructions and can give instruction clearly
  • Excellent communication skills
  • Problem Resolution

Certification

  • Diploma of Healthcare: GPA 6
  • Provide First aid + CPR
  • Blue Card
  • Working with children + National police check
  • Certificate 3 in Personal Training

Awards

  • End of trimester award, Diploma of healthcare 2021, Academic excellence in the following classes
  • Academic & Professional Skills Development for Science and Technology
  • Human Anatomy & Physiology 1
  • Communicating Effectively

Volunteer Experience

  • Seawinds Nursery, Disability Service Volunteer, helping with the gardening and client support
  • Bupa Aged Care, Volunteer, helping at mealtimes and during activities
  • Eventide Aged care facility, Volunteer, helping with meals, chatting or playing bingo

References

  • Simone Fitzsumons, Client Service Officer, 0439 244 268, Current Employment Manager
  • Kerri Jennings, Facility Manager, 0408 395 667
  • Jye Deans, Running Coach, 0408 125 729

Timeline

2IC Manager

Myhealth Medical Practice
07.2023 - Current

Personal Support Worker

Spinal Life Australia
01.2022 - 07.2023

Lifeguard, Duty manager and Customer service role

YMCA Aquatic Centre
11.2016 - 09.2021

Prep – year 6 -

All Saints Parish School

Hamilton 7-12 -

Monivae College

GPA 6 -

Diploma of Healthcare, Griffith College

Current Education - Law

Associates Degree of Law (Paralegal Studies)

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Zara John