Zara Hayward

• Acted as first point of contact for patients, demonstrating compassionate and professional assistance, both in person and over the phone.
• Managed varies administrative duties with attention to confidentiality and accuracy. This included appointment bookings and scheduling, billing and banking reconciliations, patient medical documents, email correspondence and date entry.
• Managed high call volumes, directing calls to the appropriate recipients while maintaining a polite and professional demeanour.
• Maintained confidentiality of patient records in compliance with privacy regulations and policies.
• Assisted with training new staff on office procedures and software systems to enhance team performance.
• Developed strong relationships with patients, fostering loyalty and trust in the practice's services.

• Responsible for managing the TikTok page, I developed engaging content specifically tailored to the brand's audience, resulting in increased brand exposure and engagement.
• Educated team on best practices for social media engagement, elevating overall brand presence.
• Prepared high-quality coffee beverages while balancing speed and quality during rush periods.
• Proposed and implemented efficient workflow processes to enhance speed, accuracy and overall efficiency of the company.

• Provided timely and attentive customer service, ensuring to anticipate guests needs proactively.
• Adapted quickly to changing demands in the fast-paced restaurant environment.
• Trained new waitstaff on restaurant procedures and policies, leading to efficient and improved performance.
• Built strong rapport with regular customers, which encouraged repeat visits and formed genuine, ongoing connections.

I provided prompt waitress skills in a high intensity environment. Including impeccable problem solving skills, favourable customer service, barista skills and overall positive energy in the workplace.

Often working shifts from 6-9am before attending school, I demonstrated excellent organisation and self-motivation. I supported daily operations by preparing beverages to company standards, engaging with customers to ensure satisfaction, handling transactions efficiently, and maintaining a clean, organised workspace.

Provided entertainment in a variety of different venues such as The George Hotel, The Cubby Haus Brewery and Your Mocha Your Mantra. With a background of busking and singing at many different events from a young age, this lead to the development of strong confidence and interpersonal courage.

I provided diverse voice advertisements air all across Australia for all genres, including radio, television and games. I adapted scripts as needed during recording sessions, ensuring that dialogue remained engaging and authentic. Positive feedback from clients lead to increased job opportunities within the industry.