Zayneb Al-Saeedi
Wollert,VIC
Summary
Experienced Member Solutions Consultant with a strong background in delivering exceptional customer service within the superannuation and financial services industry. Skilled in managing complex member enquiries, account maintenance, contributions, rollovers, withdrawals, insurance matters, and retirement income products. Proven ability to investigate and resolve member concerns while maintaining compliance with regulatory requirements and organisational policies.
Overview
6
6
years of professional experience
Work History
Member Solutions Consultant
Australian Retirement Trust
11.2024 - Current
- Resolved member issues through effective communication, enhancing satisfaction and trust.
- Assisted members with inquiries via phone and email, ensuring timely and accurate responses. through inbound calls and email enquiries.
- Educated members on superannuation options to facilitate informed decision-making.
- Collaborated with multiple teams to enhance service delivery processes.
Administrative support officer
Kingsway Drive Medical Centre
07.2023 - 11.2024
- Manage doctors' schedules and patient appointments efficiently.
- Facilitated patient inquiries and scheduled appointments promptly, enhancing patient experience and satisfaction.
- Processed patient billing accurately and organized theatre lists, ensuring smooth operational flow and timely payments.
- Delivered exceptional customer service and compassionate care to patients and health professionals, fostering a supportive environment.
Practice Manager
Lorne Street Medical Practice
02.2021 - 06.2023
- Oversaw financial operations such as budgeting, billing, and collections.
- Monitored patient satisfaction and established quality assurance initiatives to ensure positive patient outcomes.
- Supervised and provided guidance to staff members, motivating them to perform their best.
- Coordinated with physicians, nurses, and other healthcare professionals to ensure optimal care for patients.
- Maintained accurate records for all patients including medical histories, test results and treatments administered.
- Managed daily operations including scheduling appointments, handling patient inquiries, and resolving complaints.
Medical Administrator
Lorne Street Medical Practice
03.2020 - 01.2021
- Liaising with patients, providers, hospital staff & referrers
- Handled patient phone inquiries to provide information and assistance
- Effective management of emails and phone calls in a courteous manner
- Billing and invoicing of consultations and procedures
Education
Victorian Curriculum of Education -
Mt Ridley College
01-2019
Skills
- Superannuation knowledge
- Financial literacy
- Customer Service
- Attention to detail
- Strong time management
- Analytical problem solving
- Quick Learner
- Empathy
Timeline
Member Solutions Consultant
Australian Retirement Trust
11.2024 - Current
Administrative support officer
Kingsway Drive Medical Centre
07.2023 - 11.2024
Practice Manager
Lorne Street Medical Practice
02.2021 - 06.2023
Medical Administrator
Lorne Street Medical Practice
03.2020 - 01.2021
Victorian Curriculum of Education -
Mt Ridley College