ZEENA ISSA
Smithfield,Australia
Summary
Enthusiastic University student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Friendly support worker and showroom Receptionist offering excellent skills in patient relations and office management. Skilled using appointment scheduling system to manage clients weekly. Organized and accurate in managing client flow. Knowledgeable and dedicated customer service professional with extensive experience in the call centre industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Retail Worker
Palermo Perfumes
Penrith
07.2024 - Current
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Helped customers by answering questions and locating merchandise.
NDIS Support Worker
INFINITY & BEYOND CARE
Mortdale, Australia
12.2023 - Current
- Provided emotional and practical support to vulnerable adults
- Organised leisure activities for clients in the community
- Accompanied clients to medical appointments and assisted them with their daily needs
- Assisted clients with personal care, such as showering and dressing
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning
- Monitored client wellbeing and reported any changes or concerns to relevant staff members
- Developed positive relationships with service users and maintained professional boundaries at all times
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building
- Administered medication according to company guidelines whilst monitoring its effectiveness
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship
- Helped clients develop coping mechanisms, technical abilities and job skills
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs
- Facilitated weekly group meetings, listened, offered compassion and supported members
- Evaluated and addressed individual client needs and concerns
- Used active listening skills and supportive diction to cultivate client rapport and open communication
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification
- Maintained and developed community relationships to support various client referrals
- Organized and compiled socio-psychiatric case histories to facilitate accurate diagnoses
Showroom Receptionist
OSMAN ISSA
Auburn, Australia
04.2022 - 12.2023
- A quick learner, Managed master calendar and scheduled appointments for providers based on optimal clientele loads
- Greeted customers upon arrival, provided assistance and answered questions
- Managed incoming calls, responded to inquiries and scheduled appointments
- Maintained cleanliness of the showroom by vacuuming carpets, dusting furniture and cleaning windows
- Provided customer service support to clients visiting the showroom, such as locating products and answering queries
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information be disseminated
- Completed and filed financial documentation for accounting purposes
- Managed multi-line phone system and pleasantly greeted patients
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling and conflict resolution
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Used computerised data management systems to organise immense datasets and coordinate care details for large patient bases
- Enhanced office productivity by handling high volume of callers
Education
UNDERGRADUATE BACHELOR OF HEALTH SCIENCE - HEALTH SCIENCES
Curtin University
Sydney09.2024
TERTIARY PREPARATION - YEAR 12 EQUIVALENT
Granville Tafe
Sydney Granville09.2024
Skills
- Multitasking And Prioritizations
- Exceeding Customer Expectations
- Order And Refund Processing
- Reminder Calls
- Strong Organization
- Dealing With Foster Children
- Training And Development
- Workplace Safety
- Emotional Support
- Life Skills Development
- Behavioral support
- Mobility Assistance
- Cleaning and sanitizing
- Experienced with [Diagnosis] patients
- Personal care assistance
- First-aid and CPR
- Clean Driving Record
- Daily living assistance
- Calm And Professional Under Pressure
Timeline
Retail Worker
Palermo Perfumes
07.2024 - Current
NDIS Support Worker
INFINITY & BEYOND CARE
12.2023 - Current
Showroom Receptionist
OSMAN ISSA
04.2022 - 12.2023
UNDERGRADUATE BACHELOR OF HEALTH SCIENCE - HEALTH SCIENCES
Curtin University
TERTIARY PREPARATION - YEAR 12 EQUIVALENT
Granville Tafe