Zeinab Hosseini
Parafield Gardens,SA
Summary
Dedicated and enthusiastic Customer Service Assistant with 5 years of experiences. With an extraordinary achievements in providing customers an enjoyable dining experiences. Skilled in being a good team leader to provide the best for the business. Experienced Customer Service Representative with 10 months of experience working in busy, fast-paced call centre. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Well-Oriented and Organized, excellent communication skills, and great problem solving abilities. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Call Centre Customer Service Representative
Datacom
Modbury, SA
09.2022 - Current
- Experience in customer service representative for the Australian Passport Office.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call centre's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Restaurant Waitress
The Ghan Kebab House
Kilburn, SA
09.2018 - 09.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales by 10%
Work Experience
Holy Family Catholic Primary School
Parafield Gardens, SA
07.2019 - 07.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Shop Assistant
Agha Juice
Kilburn, SA
02.2018 - 03.2018
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped team members work optimally by frequently stocking work supplies and tools.
Education
Bachelor of Criminal Justice - Criminology
University of South Australia
Adelaide, SA12.2025
High School Diploma -
Our Lady of The Sacred Heart College
Enfield, SA12.2021
Primary Education - Blair Athol North B-6 School
South Australia12.2016
Skills
- Leadership
- Communication skills
- Creativity
- Adaptability
- Problem-solving
- Conflict and Complaint Resolution
- Food and Beverage Service
- Transactions and Cash Handling
Timeline
Call Centre Customer Service Representative
Datacom
09.2022 - Current
Work Experience
Holy Family Catholic Primary School
07.2019 - 07.2019
Restaurant Waitress
The Ghan Kebab House
09.2018 - 09.2022
Shop Assistant
Agha Juice
02.2018 - 03.2018
Bachelor of Criminal Justice - Criminology
University of South Australia
High School Diploma -
Our Lady of The Sacred Heart College
Primary Education - Blair Athol North B-6 School