Zhaolong Han
Sydney,NSW
Summary
Specializing in diagnostics, repair and customer service. Focused on using extensive electronics knowledge to complete each job efficiently. Skilled at all aspects of electrical installation and repair. Offers clients excellent service and expert advice. Committed to adhering to safety procedures and completing top quality installation projects. Skilled at conducting system tests, replacing parts and completing new installations. Courteous with every customer and calm and professional in diverse situations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Technical Support Engineer
PUDU Robotics Shenzhen
Sydney, NSW
02.2022 - Current
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Conducted research on technical products in order to make recommendations to customers.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
- Evaluated new technologies in order to recommend solutions that meet customer needs.
- Provided remote assistance to end-users when needed.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Electrical Technician
Grant Wu
Rain Electrical Service, NSW
05.2021 - 11.2021
- Worked in team-based environment to accomplish projects.
- Put in new new electrical components, fixtures and motors.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Gathered required tools and equipment for each task to increase efficiency.
- Reviewed blueprints and electrical schematics to perform tasks to specifications.
- Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
- Interpreted electrical and mechanical schematics, blueprints and diagrams.
- Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.
- Maintained inventory of parts for immediate and emergency repairs.
CCTV Installation Technician
Peter Siman
ACAM CCTV, NSW
02.2019 - 05.2021
- Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
- Installed fire alarm panels and devices and programmed equipment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Improved operations by working with team members and customers to find workable solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
Electrical Trade Assistant
Mark Fabis
Cannon Electrical Service, NSW
02.2017 - 02.2019
- Measured and prepared supplies for electrical tasks.
- Listened to directives of senior electrical professionals to complete efficient tasks.
- Adhered to company standards and OSHA regulations for work site safety.
- Transported required supplies and employees from headquarters to job site using company vehicles.
- Set up equipment and configured settings for optimal performance.
- Built controllers and panels to complete system installations.
- Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
Electrical Apprentice
Rain Electrical Services
Sydney, NSW
09.2014 - 12.2016
- Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.
- Repaired faulty or damaged components on existing electrical systems.
- Read and interpreted blueprints, schematics, diagrams, and technical documents for installation of new systems.
- Performed preventive maintenance procedures on electrical systems.
- Replaced defective circuit breakers, fuses, switches, outlets, lighting fixtures and other components as needed.
- Assisted in the planning of new installations by studying customer requirements and following approved specifications.
- Ran cable trays for power distribution from main panels to branch circuits.
- Installed conduit systems including EMT, rigid conduit, flexible conduit.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
Education
HSC -
Henry Kendall High School
Gosford 12.2013
Certificate II - Electrotechnology
TAFE NSW
12.2013
Skills
- Electrical testing knowledge
- Circuitry specialist
- Electronic technical installations
- Strong mechanical aptitude
- Troubleshooting
- Superb communicator
- Site Inspection
Languages
Chinese (Mandarin)
English
Timeline
Technical Support Engineer
PUDU Robotics Shenzhen
02.2022 - Current
Electrical Technician
Grant Wu
05.2021 - 11.2021
CCTV Installation Technician
Peter Siman
02.2019 - 05.2021
Electrical Trade Assistant
Mark Fabis
02.2017 - 02.2019
Electrical Apprentice
Rain Electrical Services
09.2014 - 12.2016
HSC -
Henry Kendall High School
Certificate II - Electrotechnology
TAFE NSW
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