Zhen Li
Melbourne,Australia
Summary
Property Management Assistant skilled in operational support for residential properties. Strong capabilities in financial record keeping and compliance coordination, with extensive experience using PropertyTree and Inspection Express. Bilingual in English and Chinese, fostering effective communication with tenants and landlords to ensure timely resolutions and enhance overall satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Property Management Assistant
Harcorut settle
Malvern East, Australia
04.2025 - 04.2026
- Supported property managers with daily portfolio and tenancy management operations.
- Coordinated maintenance requests, liaised with tenants, landlords, and contractors to ensure timely resolutions.
- Assisted with rent arrears management, fostering professional communication to resolve issues efficiently.
- Prepared routine inspection notices, organised inspections, and tracked follow-up actions to ensure compliance.
- Processed invoices, managed payment records, and provided strong support in trust account administration, reconciliations, and financial record management.
- Prepared CMA (Comparative Market Analysis) reports and rent increase reports to support rental reviews and pricing recommendations.
- Proficient in using PropertyTree and Inspection Express to prepare entry and exit condition reports following property inspections.
- Skilled in using Inspection Express to prepare landlord authorities, rental agreements, and lease renewal documentation.
- Maintained accurate tenancy, financial, and compliance records using PropertyTree and Inspection Express.
Property Management Assistant
Doyen Property Group pty ltd
Melbourne, VIC
02.2023 - 02.2025
- Supported property managers in daily portfolio management, ensuring smooth operations and tenant satisfaction.
- Coordinated maintenance requests, effectively communicating with contractors and tenants to facilitate timely resolutions.
- Prepared routine inspection notices and followed up inspection reports.
- Assisted with rent arrears follow-up and tenant communication.
- Processed invoices and assisted with trust accounting, maintaining accuracy in financial records.
- Maintained accurate records using PropertyTree and Inspection Express.
- Responded to rental enquiries and scheduled inspections.
- Assisted with compliance and safety check coordination.
Education
Bachelor Degree - Accounting
Deakin University
Burwood, VIC10-2009
Certificate IV - Real Estate Practice
CPP41419
VictoriaSkills
- Property management
- Lease support
- Property inspections
- Maintenance management
- Tenant communication
- Arrears follow-up
- Financial record keeping
- Residential tenancy regulations
- Compliance coordination
- Property management software
- Document management
- Microsoft Office Suite
- Time management
- Verbal communication
- Client support
Additional Information
Fluent in English and Mandarin Chinese, Strong understanding of Victorian rental legislation and compliance requirements, Experienced in professional email communication and customer service, Available for full-time or part-time work
References
- Steven Guan, Property Manager, Harcorut settle Malvern East, 0433707999
- Shuangmu Qiu, Director, Doyen Property Group, 0498981818
Languages
English
Professional
Chinese (Mandarin)
Professional
Certification
- CPP41419 Certificate IV in Real Estate Practice (Victoria)
Timeline
Property Management Assistant
Harcorut settle
04.2025 - 04.2026
Property Management Assistant
Doyen Property Group pty ltd
02.2023 - 02.2025
Bachelor Degree - Accounting
Deakin University
Certificate IV - Real Estate Practice
CPP41419