Zhongjie (Jessie) Lu
West End,QLD
Overview
12
12
years of professional experience
Work History
Search Consultant
Dye & Durham
11.2022 - Current
- Assisted clients in defining precise job requirements, resulting in accurate and effective searches.
- Streamlined recruitment processes for increased efficiency and optimized workflow within the team.
- Stayed current with industry trends through ongoing professional development activities, ensuring knowledge of best practices and emerging tools in the search field.
- Participated in industry events as a company representative to increase brand visibility and develop further connections within target sectors.
- Delivered exceptional service to clients by consistently exceeding expectations in terms of communication, responsiveness, and results-oriented approach.
- Mentored junior consultants, enhancing their skills and contributing to the growth of the company''s talent pool.
- Developed strong relationships with clients, understanding their unique needs and delivering exceptional results.
Legal Assistant
Accuro Maxwell
10.2019 - 07.2022
- Handled office scheduling and made notes for deadlines, motions and other important dates
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Scheduled appointments, court appearances and depositions for busy law firm
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Developed positive working relationship with courts, clients, law enforcement members and attorneys
- Completed electronic filings, initiated billing statements and managed firm administrative matters
- Completed document revisions, court document filings, travel arrangements and client billing
- Interviewed and prepared intake sheets for clients in Chinese and English
- Transcribed weekly and bi-weekly calendar meetings for staff and attorneys
- Maintained complex files for short sales, foreclosures and traditional real estate transactions
- Updated company software with skip trace results
Sales Associate
Ridgeway Furniture
05.2018 - 07.2019
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Restaurant Manager
Kings Food On The Park
04.2015 - 03.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained and supervised staff
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Led and directed team members on effective methods, operations and procedures
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Purchased adequate quantities of food, beverages, equipment and supplies
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Identified team weak points and implemented corrective actions to resolve concerns
- Created fun team building activities to engage staff in up-selling to meet revenue targets
Restaurant Manager
Kapsali Restaurant
09.2012 - 11.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained and supervised staff
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Led and directed team members on effective methods, operations and procedures
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Education
Advanced Diploma - Hospitality Administration And Management
Sarina Russo School Australia
Brisbane, QLD06-2009
Diploma - Health of Maternal And Child Health Care
Harbin Medical University
China07-2006
Skills
- Client management
- Analytical mindset
- Cross-cultural design
- Multilingual proficiency
- Note-taking techniques
- Self motivation
- Data entry
- Cross-cultural communication
- Fluent mandarin
- Native Chinese speaker
- Teamwork and collaboration
- Excellent communication
- Critical thinking
Timeline
Search Consultant
Dye & Durham
11.2022 - Current
Legal Assistant
Accuro Maxwell
10.2019 - 07.2022
Sales Associate
Ridgeway Furniture
05.2018 - 07.2019
Restaurant Manager
Kings Food On The Park
04.2015 - 03.2018
Restaurant Manager
Kapsali Restaurant
09.2012 - 11.2014
Advanced Diploma - Hospitality Administration And Management
Sarina Russo School Australia
Diploma - Health of Maternal And Child Health Care
Harbin Medical University
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