ZI-YAN CHENG
I have sufficient customer service experience
Deer Park,VIC
Summary
Hardworking Restaurant Waiter with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fruit Picker
Wandin Valley Farms
Wangaratta, VIC
11.2023 - 01.2024
- Harvested ripe fruits from trees and bushes.
- Communicated effectively with supervisors regarding any issues or concerns.
Project Management Specialist
Tracmo
Taipei, Taiwan
12.2021 - 05.2023
- Developed project plans, monitored progress and reported on key performance indicators.
- Coordinated communication between different teams involved in the execution of projects.
Restaurant Waiter
Tasty Duck
Kaohsiung, Taiwan
06.2018 - 11.2022
- Greeted customers, provided menus and answered questions about menu items.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
Crew Trainer
McDonald's
Hsinchu, Taiwan
09.2018 - 10.2021
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Store Manager
Have Fun night market
Miaoli, Taiwan
04.2015 - 12.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
Education
Master of Arts: Linguistics -
National Yang Ming Chaio Tung University
10.2022
Skills
- Guest Relations Management
- POS Operation
- Item Promotion
- Cash Handling
Certification
Driver license
RSA VIC
Languages
- English, Full Professional
- Chinese (Mandarin), Native
- Japanese, Professional Working
Timeline
Fruit Picker
Wandin Valley Farms
11.2023 - 01.2024
Project Management Specialist
Tracmo
12.2021 - 05.2023
Crew Trainer
McDonald's
09.2018 - 10.2021
Restaurant Waiter
Tasty Duck
06.2018 - 11.2022
Store Manager
Have Fun night market
04.2015 - 12.2018
Master of Arts: Linguistics -
National Yang Ming Chaio Tung University
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