ZIHUA CHEN
Canberra
Summary
Professional with solid experience ready to excel as leader in athletic team management. Skilled in team collaboration, strategic planning, and driving performance. Strong focus on adaptability and effective communication, ensuring consistent achievement of goals. Known for fostering positive and productive environment where everyone thrives. Adept at using data analysis tools to enhance service delivery and team collaboration. Committed to delivering high-quality support and contributing to business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Coach
McDonald's
08.2023 - Current
- Educated customers on menu options and preparation techniques to enhance customer satisfaction.
- Ensured product quality by checking expiration dates, and maintaining freshness.
- Managed inventory needs, and communicated replacements to kitchen management.
- Improved efficiency by organizing work areas for seamless operations.
- Packed and prepared orders with attention to quality and presentation.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
Intern Assistant of Tutor Meng
Jinzhong Red Cross
06.2021 - 07.2021
- Amassed and collated blood donation, hematopoietic stem cell donation, remains, human organs volunteer information
- Adopted Excel and Access software to categorize the collected data, make tables, simplify the classification and sorting process, visually display the results, reduce the error rate and enhance work efficiency
Intern of data model development
Jinzhong Branch of Industrial Bank
05.2018 - 08.2018
- Established data models to specify potential customers, achieve precision marketing, offer loss warnings, obtain information on different financial products, and explain the expected rate of return for customers
- Assisted in the implementation and monitoring of various risk models
Education
Master of Science - Business Information Systems
Australian National University
12-2024
Master of Public Administrative -
American University
Washington, DC05.2022
Bachelor of Science - Management/ Administration
Missouri State University
Springfield, MO06.2020
Skills
- Data analysis
- Database management
- Project management
- Regulatory compliance
- Customer service
- Administration management
- Customer service
- Teamwork
- Organizational skills
- Inventory Management
- Fast-paced environment adaptability
- Coaching techniques
- Staff motivation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Australian Full Driver's License
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Crew Coach
McDonald's
08.2023 - Current
Intern Assistant of Tutor Meng
Jinzhong Red Cross
06.2021 - 07.2021
Intern of data model development
Jinzhong Branch of Industrial Bank
05.2018 - 08.2018
Master of Public Administrative -
American University
Bachelor of Science - Management/ Administration
Missouri State University
Master of Science - Business Information Systems
Australian National University
Honors And Awards
- $25600 Scholarship, American University, 2020-2022
- Dean's List, Missouri State University, Fall 2019
- Second Prize of National English Competition for College Students, 05/01/18
- Piano Qualification Level - 7, 2007
Research And Project Experience
Non-Profit Organization Project, 12/12/22, 11/24/23, to establish the DC Environmental Action Agency to counter the detrimental effects of climate change on pollinator populations, to host workshops, plant pollinator gardens, hatch butterflies, collect data, and share their findings on a public website in collaboration with students from five middle schools in DC, to make the budget, estimate the potential risks, and design the schedule with SmartSheet for the entire event
Business Information System Project
Use Python to participate in the group to complete the development and application of the Android system
Use JavaScript to design web pages
Learn and master the ERP system, and participate in and complete the group's ERP system-related research
Master various BIS-related professional knowledge, and use it to complete work
Similar Profiles
Abraham SinagaAbraham Sinaga
Crew Member at McDonald'sCrew Member at McDonald's
Lauren HortinLauren Hortin
Shift Manager at McDonald'sShift Manager at McDonald's
Abigale BowmanAbigale Bowman
Crew member at McDonald'sCrew member at McDonald's
Tomos MorgansTomos Morgans
Food Service Worker at McDonald'sFood Service Worker at McDonald's
Thomas Menzies-StegbauerThomas Menzies-Stegbauer
Lifeguard at Belgravia LeisureLifeguard at Belgravia Leisure