Zinny Gia Dinh Luu
Burwood East,VIC
Summary
I am a hardworking and passionate job seeker with strong organisational and customer service skills eager to secure the Future enquiries administrator position. In my current role, I always ready to assist the team achieving company goals. I work effectively with cross-functional teams in ensuring operational and service excellence. I am also a detail-oriented team player with strong organisational skills. In addition, I am knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry; motivated to maintain customer satisfaction and contribute to team success. Specialise in quality, speed and process optimisation.
Overview
11
11
years of professional experience
Work History
Front Office Attendant
Crown Towers Melbourne
06.2022 - Current
- Updated guest profiles consistently in theproperty management system for better personalisation of future stays.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Promoted hotel services and amenities persuasively to increase revenue through upselling or cross-selling opportunities.
- Trained and supervised new staff members on office policies and procedures.
- Attention to details
Call Centre Agent (Study/work Placement)
The Westin Melbourne
08.2022 - 11.2022
- Interacted with customers by phone, email or in-person to provide information
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Increased customer service success rates by quickly resolving issues
- Completed daily logs for management review
SALES ASSISTANT AND STORE MANAGER
Breadtop
06.2013 - 05.2022
- Roster scheduling, staff rotating within 3 stores
- Coached new sales staff on store policies and strategies for increasing revenue.
- Following and complying with all occupational health and safety regulations
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Education
Bachelor of Hospitality Management -
Holmesglen Institute
11.2022
Diploma of Hospitality Management -
Academia International
04.2019
Certificate IV in Patisserie -
Academia International
11.2018
Certificate III in Patisserie -
Academia International
08.2018
Diploma of Commerce -
Deakin University
06.2014
Skills
- Time Management
- Adaptable
- Interpretation and translation services
- Exceptional customer service
- Responding to difficult customers
- Customer Complaint Resolution
- Customer needs determination
- Multitasking
- Efficient and detail-oriented
- Problems solving
- Multi-lingual
- Positive Attitude
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Call Centre Agent (Study/work Placement)
The Westin Melbourne
08.2022 - 11.2022
Front Office Attendant
Crown Towers Melbourne
06.2022 - Current
SALES ASSISTANT AND STORE MANAGER
Breadtop
06.2013 - 05.2022
Bachelor of Hospitality Management -
Holmesglen Institute
Diploma of Hospitality Management -
Academia International
Certificate IV in Patisserie -
Academia International
Certificate III in Patisserie -
Academia International
Diploma of Commerce -
Deakin University
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