During the three months of internship, I have maintained a high degree of execution to complete the work efficiently. I can also actively and patiently talk with various customers, giving full play to my good observation and expression ability. In addition, I have a strong sense of responsibility and collective belonging, and I am good at leading a team or promoting group work.
Hi, I’m
Ziyi Wang
Sydney
Summary
Work History
ICBC
Bank Lobby Manager
12.2022 - 02.2023
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving account issues and inquiries.
- Boosted client retention with exceptional service, personalized attention, and prompt resolution of concerns.
- Fostered a welcoming environment by maintaining a clean, organized, and visually appealing lobby space.
- Reduced wait times for customers by optimizing staffing levels during peak hours and streamlining transaction processes.
- Facilitated efficient interdepartmental communication to ensure seamless coordination between frontline staff and back-office teams in servicing clients'' needs.
Education
University of SydneySydney, NSW
Bachelor of Arts from Finance
06.2025
University Overview
Skills
- Community involvement
- Relationship Building
- Critical Thinking
- Marketing initiatives
- Professional Networking
- Willing to Learn
- Excel
- Photoshop
- Proactive and Focused
- Team Building Leadership
Social experience
Social experience
- Worked as a volunteer teacher in Kuzhi Yucai School in Guiyang County, Chenzhou City, Hunan Province for one month from December 2022 to January 2023. During the volunteer teaching period, I got along well with local teachers and the working atmosphere was very harmonious. To students hands-on, focus on the mental health development of children, according to the different situation of each child psychological counselings education. During the volunteer teaching period, I participated in the winter sports meeting and New Year's Day party of the school and achieved a complete success. On Christmas Day, I organized a birthday party with three other teachers at my own expense and gave gifts to the students.
- From March 2022 to December 2023, I cooperated with friends to carry out the purchasing work around star albums. I am mainly responsible for purchasing agent work in Southeast Asia, including product selection, pricing, international and domestic express transportation and list checking. Due to my rigorous attitude towards work, the area I am responsible for has maintained a good reputation and the number of repeat customers.
Timeline
Bank Lobby Manager
ICBC
12.2022 - 02.2023
University of Sydney
Bachelor of Arts from Finance
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