Zoe DeAngelis
Whitebridge,NSW
Summary
I am a motivated and dependable 18 year old, Year 12 student seeking casual work, currently gaining valuable experience at McDonald's Kotara as a Crew Coach, while balancing school and competitive sports. Known for being punctual, hardworking, and consistent, I thrive in team environments and enjoy supporting others, learning new skills, and taking on challenges. My experience juggling multiple commitments has built strong communication, time management, and problem-solving abilities, which I am eager to bring to a new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Coach/Crew Trainer
McDonalds
Kotara , NSW
10.2022 - Current
- Trained new crew members on service standards and operational procedures.
- Mentored team members to improve customer service and teamwork.
- Coordinated staff schedules to optimize workflow during peak hours.
- Provided feedback to management on crew performance and training needs.
- Provided feedback to team members on their performance, progress and areas of improvement.
- Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.
- Volunteered bi-monthly at Ronald McDonald House, cooking dinner for sick children and families.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
St Phillips Christian College
Waratah, NSW09-2025
Skills
- Employee training
- Team building
- Conflict resolution
- Time management
- Staff coordination
- Customer service
- Mentorship experience
Affiliations
- Merewether United Soccer competition U18 girls (2025)
- Kahibah Football Club soccer competition U13-U17 (2020-2024)
- United Netball Association at Charlestown, 2013-2025
Certification
- Barista course CBD college certificate for 'Prepare and serve espresso coffee' and 'Use hygienic practices for food safety'
- Cert II in hospitality, completed in 2024
- HSC to be completed in October 2025
- CPR and first aid certificates
Accomplishments
- Crew coach of the quarter (April 2025 – July 2025)
- C-badge netball umpire (2024)
- Principles Award for 'Serve One Another' (2024)
- Principles Award for 'Strive For Excellence' (2025)
References
References available upon request.
Timeline
Crew Coach/Crew Trainer
McDonalds
10.2022 - Current
High School Diploma -
St Phillips Christian College