Zoe Galea
Wetherill Park,NSW
Summary
Accomplished Support Worker and Room Leader with a proven track record at Young Academics Early Learning Centre, demonstrating exceptional teamwork and collaboration alongside strong leadership talents. Excelled in enhancing client care and leading teams to achieve organizational goals, showcasing multitasking and problem-solving abilities. Achieved significant improvements in team efficiency and client satisfaction. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
Work History
Support Worker
Mable
12.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Support Worker
Hireup
10.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Room Leader (Diploma Trained)
Young Academics Early Learning Centre
10.2022 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on daily tasks and assigned duties.
- Oversaw day-to-day activities of 15 employees in childcare establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Office Administrator
Property Worx Sydney
03.2023 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Room Leader (Diploma Trained)
Kids Direction Early Learning Centre
12.2018 - 10.2022
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted with new hire processing and existing training programs.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Diploma in Early Childhood And Education - Child Care
Macarthur Community College
Liverpool, NSW12.2020
Certificate III in Early Childhood And Education - Child Care
Macarthur Community College
Liverpool, NSW12.2019
Skills
- Multitasking
- Problem-Solving
- Excellent Communication
- Health and safety awareness
- Emotional Support
- Documentation abilities
- Teamwork and Collaboration
- Patience and Empathy
- CPR training
- Verbal and written communication
- Strong Work Ethic
- CPR and First Aid
Timeline
Office Administrator
Property Worx Sydney
03.2023 - 03.2024
Support Worker
Mable
12.2022 - Current
Support Worker
Hireup
10.2022 - Current
Room Leader (Diploma Trained)
Young Academics Early Learning Centre
10.2022 - Current
Room Leader (Diploma Trained)
Kids Direction Early Learning Centre
12.2018 - 10.2022
Diploma in Early Childhood And Education - Child Care
Macarthur Community College
Certificate III in Early Childhood And Education - Child Care
Macarthur Community College
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