Zoe Joyner
Flagstaff Hill,South Australia
Summary
To whom it may concern,
I am a responsible student currently studying nursing, looking to gain experience and knowledge by becoming a part of your team as an assistant in nursing.
Working in disability support has given me skills and experience with people of varying ages, cognitive impairment and physical disabilities. I would like to expand on the skills i have been developing in a clinical setting.
There are many skills I will use on a daily basis and an employee such as; communication with patients, other staff members and upper management. As well as clear and organised documentation.
I am able to adapt to different needs and pride myself in showing patience and empathy towards others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Community Living Australia
09.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked in respite house and in home care to provide specialized care to clients needs..
Barista/ Server
Dolci Cafe
11.2021 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Animal Attendent
Dog Play Care
08.2022 - 05.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Processed payments and provided receipts to establish proof of transaction.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Managed check-in and check-out of dog in our care.
Floor Leader
Build-A-Bear-Workshop
11.2021 - 07.2022
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Barista/ Server
Caffé Buongiorno
04.2020 - 11.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing duties.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Bachelor of Nursing
Flinders University
Adelaide, SA12.2025
Skills
- Time management
- Communication
- Conflict-resolution
- Empathy
- Patience
- Problem solving
- Teamwork
- Interpersonal skills
Certification
- Certificate of Achievement in Hand Hygiene for Clinical Healthcare Workers
- NDIS Worker Check
- Working with Children Check
- Cleared Vulnerable Person Related Employment screening
- HLTWHS005 Conduct Manual Tasks Safely
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide first aid
- P2 Australian drivers licence
Timeline
Disability Support Worker
Community Living Australia
09.2023 - Current
Animal Attendent
Dog Play Care
08.2022 - 05.2023
Barista/ Server
Dolci Cafe
11.2021 - 07.2023
Floor Leader
Build-A-Bear-Workshop
11.2021 - 07.2022
Barista/ Server
Caffé Buongiorno
04.2020 - 11.2021
Bachelor of Science - Bachelor of Nursing
Flinders University
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