Zoe Turk
Tom Price,WA
Summary
Dynamic leader with proven expertise in store operations and health and safety compliance, honed across roles at Coles and IGA. Excelled in recruitment, driving team efficiency, and enhancing customer engagement through innovative merchandising strategies. Achieved significant improvements in employee morale and store performance, showcasing exceptional task delegation and brand awareness skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Support Manager
Coles
Tom Price, WA
10.2021 - Current
- Reduced employee turnover by fostering a positive work environment and promoting team collaboration.
- Evaluated employee performance regularly, providing constructive feedback for improvement and recognizing achievements accordingly.
- Led training sessions for new hires on company policies and procedures, ensuring consistent service quality across all teams.
- Coordinated promotional events and sales initiatives for seasonal launches, driving customer traffic and increasing revenue during key periods.
- Ensured compliance with local regulations related to health and safety measures instore.
- Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
- Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
- Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
- Improved store efficiency by streamlining processes and implementing organizational systems.
- Analyzed sales data regularly to identify trends or opportunities for growth while making informed decisions on merchandising strategies accordingly.
- Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Grocery Manager
Coles
Forrestfield, WA
06.2016 - 09.2021
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
Produce Manager
IGA
Merredin, WA
04.2013 - 03.2016
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Purchased produce following guidelines of marketing plan.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Selected items for specials and marked down items to reduce losses.
- Priced produce to achieve margin and sales goals.
- Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
- Negotiated with suppliers for favorable prices, terms, quality, and delivery.
Bar Manager
Grand Standbar
Merredin, WA
01.2012 - 01.2013
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
Check Out Operator
IGA
Merredin, WA
11.2009 - 06.2011
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
Education
Merredin Senior High School
12.2012
Skills
- Store operations
- Health and safety
- Recruitment and hiring
- Task delegation
- Merchandising strategies
- Brand awareness
- Employee scheduling
- Store maintenance
- Promotions planning
- Stock control
- Customer engagement
- Health and safety compliance
Accomplishments
Volunteer of the year Tom Price 2024
Certification
Forklift Operator
RSA
Liquor Managers Card
First Aider
Timeline
Store Support Manager
Coles
10.2021 - Current
Grocery Manager
Coles
06.2016 - 09.2021
Produce Manager
IGA
04.2013 - 03.2016
Bar Manager
Grand Standbar
01.2012 - 01.2013
Check Out Operator
IGA
11.2009 - 06.2011
Merredin Senior High School