ZORAN PROLE
SEATON,SA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Senior Collections Officer
Attorney General’s Department/ (2021) Department of Treasury & Finance
ADELAIDE, SOUTH AUSTRALIA
04.2020 - Current
- Working through various complex reports,
- Correcting Errors on Payment Arrangement Applications,
- Withdrawing Fines issued by various Issuing Authorities
- Maintained accurate records of all collection activity in the company's database system.
- Provided feedback on existing processes for improvement opportunities.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Performed administrative functions for assigned accounts, recorded address changes.
Senior Collections Officer
Attorney General’s Department
03.2018 - 04.2020
- Reviewing Applications lodged by clients for unpaid fines.
- Assisting Staff with enquiries
- Investigated and resolved customer disputes in a timely manner.
Senior Collections Officer
Attorney General’s Department
02.2014 - 03.2018
- Negotiated payment plans with customers to ensure timely payments on delinquent accounts.
- Conducted skip tracing to locate and contact debtors who had moved or changed phone numbers without notifying the company.
- Performed outbound calls to collect past due balances from customers.
- Maintained accurate records of all collection activity in the company's database system.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
Senior Court Officer
Courts Administration Authority - Fines Unit
Port Adelaide, South Australia
12.2005 - 01.2014
- Conducting Financial Assessments and writing reports and recommendations for Court
- Assisting court users with applications to pay expiation notices by installments
- Making outbound calls to clients
Acting Unit Manager
Port Adelaide Magistrates Court
11.2006 - 09.2009
- Organising weekly staff rosters for a group of 6 staff, Monitoring workflows, Checking various daily reports, Ensuring floats, monies banked and financial spread sheets were all correct, Assisting staff with complex fines enquiries
Acting Registrar
Naracoorte Courthouse
11.2004 - 11.2007
- Conducting Court Hearings, Ensure that court matters are correctly listed for hearings, Ensuring Building maintenance is carried out
Education
Diploma in Business (Frontline Management) -
Management and Research Centre
Certificate 4 in Information Technology -
Adelaide Institute of TAFE
Skills
- Account Management
- Client Relations
- Negotiation
References
- Kaye Chandler, Manager, Workforce Planning/Data Integrity/Quality and Compliance, 0403698606
- Gillian Drummond, Programs Manager, Courts Administration Authority, 0413167760
Training
10/2023, Confidence Fitness, Institute of Public Administration Australia 07/2023, Polish your Punctuation and Grammar, Institute of Public Administration Australia 11/2019, Confidence – The Key to Success 10/2011, Respectful Workplace Behaviours, Adelaide Institute of Management
Timeline
Senior Collections Officer
Attorney General’s Department/ (2021) Department of Treasury & Finance
04.2020 - Current
Senior Collections Officer
Attorney General’s Department
03.2018 - 04.2020
Senior Collections Officer
Attorney General’s Department
02.2014 - 03.2018
Acting Unit Manager
Port Adelaide Magistrates Court
11.2006 - 09.2009
Senior Court Officer
Courts Administration Authority - Fines Unit
12.2005 - 01.2014
Acting Registrar
Naracoorte Courthouse
11.2004 - 11.2007
Diploma in Business (Frontline Management) -
Management and Research Centre
Certificate 4 in Information Technology -
Adelaide Institute of TAFE
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