Zosinit Yanson Duffhauss
Halfway Creek,NSW
Summary
- Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
- Sales Engineer with proven track record Automotive Crash Testing industry and significant expertise Finite Element Analysis systems.
Adept at working with customers to determine engineering challenges within organization and engineer practical solutions. Friendly and personable with solid history of successful relationship management.
Overview
22
22
years of professional experience
Work History
Customer Sales Assistant
MobileFoneDoctor
06.2022 - Current
- Demonstrate expertise in explaining technical specification, handling inquiries and resolving customer concerns promptly.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
Irrigation Technician
Costa Exchange
06.2013 - 10.2021
- Supervised installation work of other technicians to make sure systems were fully operational.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
- Maintained accurate records of all irrigation maintenance tasks, facilitating effective communication with Horticultural team members.
- Worked closely with fellow technicians while sharing knowledge about specific project challenges or new technologies being introduced into the field.
Engineer
Lear Corporation
01.2003 - 06.2013
- An experience FEA Engineer, specialize in using Finite Element method to analyze and solve complex engineering problem.
- Structural Analysis : Perform detailed structural analysis using FEA software to evaluate stree, strain, and deformation in mechanical components and assemblies.
- Simulation & Modelling - Material Properties - Optimization - Validation & Testing - Collaboration - Reporting.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
Education
Certificate I - Statement of Attainment in Food Handling
TAFE
NSW10.2021
Bachelor of Science - Civil Engineering
University of San Carlos - Technological Center
Cebu Philippines03.2002
Skills
- Customer Service - Excellent communication and interpersonal skills
- Sales Techniques: Knowledge of various sales strategies Ability to upsell and cross-sell products effectively
- Data entry proficiency
- Resilience and persistence
- Customer Engagement
Engineering Skills :
- Proficient in FEA software such as HyperWorks Simulation
- Knowledgeable CAD tools for modelling
- Excellent problem-solving skills and attention to detail
- Effective communication and teamwork abilities
- Photography
Arts and Craft
Fluid Art also know as paint pouring ia a contemporary form of Abstract art that uses mediums to create dynamic and unique piece.
Arts and Craft + Photography
Fluid Art also known as Paint Pouring, is a contemporary form of Abstract/Modern art that uses fluid mediums to create a unique pieces.
Photography - Technical Knowledge understanding camera setting, Composition, Lighting and Post - Process
Timeline
Customer Sales Assistant
MobileFoneDoctor
06.2022 - Current
Irrigation Technician
Costa Exchange
06.2013 - 10.2021
Engineer
Lear Corporation
01.2003 - 06.2013
Certificate I - Statement of Attainment in Food Handling
TAFE
Bachelor of Science - Civil Engineering
University of San Carlos - Technological Center
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