ZOYA FRANKLIN
Williams Landing,Vic
Summary
Personal Statement Currently looking for Full-Time , Management Roles . Im a very bubbly person .I adjust to any work environment ,I work well in a team and Im a quick learner. Confidence and willingness to achieve Work targets or goals have been my main attribute .I have worked and experience in many fields of work which has made me amazing at customer service and a people person over the years . If there is a job to do I will get it done .So give me the chance to show you .
Overview
7
7
years of professional experience
Work History
Sales Assistant
Footlocker Werribee
Werribee, Vic
09.2022 - Current
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Replenished merchandise on shelves as needed throughout the day.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
Recruitment Agent
Ataahua Modelling
Melbourne, VIC
01.2021 - 01.2022
- Face pace environment
- Modelling Recruiting
- Prompt and advertise Showcase (Fashion,Shoes ,Makeup ect )
- Culture Sensitive
- Advertise
- Participate and Manage Showcase,Teams
- Customer Service
- Data Entry
- Processed incoming requests for data entry services promptly and accurately.
- Monitored all changes made to the master database files.
- Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
- Maintained log of all transactions for record keeping purposes.
Tusk Group
Melbourne, VIC
08.2020 - 12.2021
- Shuttling (Driving A Lollop)
- Pick Packing
- Pallet Building
- Counting and Shipping Stock
- Product Care
- Heavy Lifting
2IC Manager
The Just Group
Northland , New Zealand
05.2018 - 05.2019
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions and offered product advice.
- Fostered relationships with customers to expand customer base and retain business.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Identified and resolved operational issues.
- Developed systems to increase efficiency of operations.
- Coordinated with other departments to ensure smooth workflow.
- Provided training and guidance to new employees.
- Developed strategies for improving customer service standards.
- Prepared weekly progress reports for upper management.
- Led team meetings to discuss current projects, goals, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Customer Service Skill (Level 3) -
Wellington Instituation
11.2015
High School Diploma -
Kamo High School
Whangarei10.2015
Beauty Master Class
Tamura Beauty Academy
Altona NorthSkills
- Excellent Written and Verbal Communication
- Customer Service Skills
- Cash Handling
- Product Knowledge
- Data entry
- Store Opening and Closing
- Making Targets and Sales
- Dedicated
- Money Management skills
- Flexibility
- Energetic, always positive
- Customer Service Focused
- Morally and Ethically aware of cultural sensitivity
- Ability to multitask
- Social Perceptiveness
- Money Management
- Taking Orders
- Stock Take
- Policy Interpret
- Complaint Handling
- Goal-Driven
- Invoicing and Billing
- Basic Food Sercvice
- Picking and Packing
- Teamwork and Collaboration
Timeline
Sales Assistant
Footlocker Werribee
09.2022 - Current
Recruitment Agent
Ataahua Modelling
01.2021 - 01.2022
Tusk Group
08.2020 - 12.2021
2IC Manager
The Just Group
05.2018 - 05.2019
Customer Service Skill (Level 3) -
Wellington Instituation
High School Diploma -
Kamo High School
Beauty Master Class
Tamura Beauty Academy