JESSICA FORWOOD
Sydney,Australia
Summary
Highly skilled Administration Officer with comprehensive background in overseeing daily office operations, managing staff, and implementing efficient administrative systems. Strengths include strong organizational skills, ability to manage multiple tasks simultaneously, and maintaining professionalism under pressure.
Significant contributions made in previous roles include streamlining administrative processes for improved efficiency and nurturing a positive work environment through effective leadership and teamwork.
Overview
14
14
years of professional experience
Work History
Administration Officer
Forstant/as Your Home Kitchens
Australia
07.2023 - Current
- Create PO's for NSW/QLD clients & Invoicing clients and suppliers
- Creating client folders for new home builds in NSW and QLD
- Filing and general administration duties.
Sydney Admin Team Leader
JR Richards (JR Waste & Recycling)
Australia
10.2019 - 04.2023
- Managed a team of 3-4 administration officers
- Conducted weekly administrative meeting to discuss any feedback & offer support and/or additional training
- Attended weekly sales meetings
- Communicated daily with Operations, Supervisors, Council Personnel, Drivers, sales team and Administration team
- Call Centre for Wingecarribbee & Wollondilly council in the Southern Highlands, Pambula council, based in Sapphire Coast
- Coordinated all contact for a contract with Campbelltown Council for all administrative reporting
- Compiled PO's for commercial customers and vendors, as well as updating spreadsheets
- Coding of all invoices ensuring all charges were billed in the correct period
- Worked alongside Operations manager on day-to-day duties and provided support for daily tasks and worked together on business projects.
- Attended council meetings to discuss waste operations and new projects
Corporate Receptionist
NAFDA
Australia
11.2018 - 10.2019
- Front of house contact for all Clients, directors & visitors to the business
- Provided assistance to the EA to the CEO
- Spreadsheet updating & maintaining
- Communicated efficiently through emails & phone calls.
Team Leader/Trainer/Barista
Macdonalds
Australia
10.2010 - 11.2018
- Crew trainer specializing in Front counter, McCafe and Kitchen staff, ensuring proper PPE was worn and all staff followed WH&S protocols
- Member of the Safety Committee.
Education
Higher School Education -
Bulahdelah Central School
AustraliaCertificate III Business Administration -
Traineeship through NAFDA
Certificate IIV Hospitality -
Great Lakes College
Double Diploma of Business (Operations) -
The College for Adult Learning, Online
Double Diploma of Leadership & Management -
The College for Adult Learning, Online
Skills
- Customer Service
- Coordinating and collaborating with team projects
- Communication Skills
- Invoicing & cross-checking invoices
- Staff hiring & Team Supervision
- Data Entry
- Administrative Support
- Client Service Management
- Payroll Processing
References
- Brad King, 0414 292 351
- Jenny Clark, 0419 418 890
Timeline
Administration Officer
Forstant/as Your Home Kitchens
07.2023 - Current
Sydney Admin Team Leader
JR Richards (JR Waste & Recycling)
10.2019 - 04.2023
Corporate Receptionist
NAFDA
11.2018 - 10.2019
Team Leader/Trainer/Barista
Macdonalds
10.2010 - 11.2018
Higher School Education -
Bulahdelah Central School
Certificate III Business Administration -
Traineeship through NAFDA
Certificate IIV Hospitality -
Great Lakes College
Double Diploma of Business (Operations) -
The College for Adult Learning, Online
Double Diploma of Leadership & Management -
The College for Adult Learning, Online