Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Menezes

Hughesdale,VIC

Summary

Executive Assistant/Administration Officer with extensive experience in managing office operations and supporting c-suite executives. Proven ability to streamline administrative processes, enhancing overall efficiency. Strong organizational skills and adept at multitasking in high-pressure environments. Expertise in event planning, stakeholder communication, and financial reporting.

I took a career break, firstly, to renovate my home. I subsequently traveled to various interesting destinations, namely Thailand, Samoa, South America, California, Queensland, Adelaide, Vietnam, Cambodia, and South Africa.

Overview

24
24
years of professional experience

Work History

Administration Officer

Mary MacKillop Spirituality Centre
Melbourne, VIC
03.2025 - Current
  • Opening and closing the museum, gift shop, chapel, and center according to daily procedures.
  • Welcoming guests to the center, and escorting them to their accommodation.
  • Welcoming visitors, teachers and students when they come to visit the museum and have a briefing session on the life of Mary MacKillop.
  • Responding to customer inquiries via phone calls and emails.
  • Encoding key swipes for apartments, and arranging lock boxes in case of late check-ins.
  • Accurate processing of all financial transactions, either via cash, EFTPOS, or credit card.
  • Record all financial transactions with accuracy.
  • Liaise with Accounts Payable and Receivable for all payments.
  • Approve, code, and process service provider invoices.

Executive Assistant to Deputy Commissioner

Department of Industry, Science and Resources
Melbourne, VIC
10.2022 - 04.2023
  • Provided executive secretarial support by way of scheduling meetings, agendas, briefing packs, lists of outstanding items, and matters of urgency.
  • Managed correspondence and communication for internal and external stakeholders.
  • Organized travel itineraries, visas, hotels, and flights within budget after seeking the necessary approvals.
  • Processed monthly credit card acquittals.
  • Maintained filing systems, and ensured easy access to important documents.
  • Printed and bound briefing materials for local and overseas meetings.
  • Scanned phone calls to ensure that the executives prioritize specific clients and expedite daily operations.
  • Onboarded and offboarded consultants, arranged security passes, laptops, mobile phones, desks, etc.
  • Set up meeting rooms for meetings with IT equipment, stationery, catering, etc.
  • Ordered office stationery and kitchen consumables.
  • Liaised with Facilities management to fix various issues in the office.
  • Handled confidential information with discretion and integrity.

Executive Assistant to the ED Corporate Services

V/Line Corporation
Melbourne, VIC
03.2005 - 08.2022
  • Managed executive calendars and scheduled meetings with internal and external stakeholders.
  • Collated board and committee papers and packs for board and committee meetings.
  • Coordinated travel arrangements and itineraries, including flights, hotels, and transport, for senior management and the team after seeking approval.
  • Renewed and processed payment of various memberships for staff, namely, CPA, etc.
  • Maintained an electronic filing system and organized confidential documents for easy access.
  • Updated the Integrated Management System documents as they came up for renewal, and updated the risk register to ensure all risks were addressed on time.
  • Reconciled credit card statements every month.
  • Onboarded and offboarded contractors. Ensured they had a desk, a locker, received IT equipment, and security passes.
  • Raised purchase orders in line with procurement standards.
  • Arranged staff celebrations for birthdays, Christmas, Diwali, Pride Day, etc.
  • Ordered stationery for the team and organized couriers.
  • I managed the reception desk, and the two receptionists reported to me.
  • Assisted with the office relocation project, tracking deadlines and deliverables to ensure a smooth move from one office to another.

Executive Assistant to Chief Executive Officer

JPMorgan Chase
Mumbai, India
07.2001 - 02.2005
  • Provided high level confidential support to the CEO during the merger of JPMorgan, Chase Manahattan Bank and Jardine Fleming.
  • Arranged townhalls for international and local staff.
  • Assisted with organising annual international investor conferences in India and Singapore.
  • Collaborated with cross-functional international teams to support campus recruitments.
  • Organised local and international travel and hotels for executives visiting campuses in India from Hong Kong, London, Singapore and New York.
  • Ensured that confidential information was kept secure at all times according to corporate policies.
  • Organized several events hosted by the CEO, including planning logistics and coordinating venues and catering all within budget.
  • Created presentation for meetings using Powerpoint.
  • Read and responded to emails independently in Outlook.
  • Maintained an electronic filing system for easy access of documents.
  • Reconciled monthly credit card statements.

Education

Bachelor of Arts - Psychology & Sociology

St. Xavier's College
Mumbai

Skills

  • Personable and approachable
  • Meeting coordination
  • Customer inquiries
  • Customer service
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Teams
  • Invoice processing
  • Travel arrangements
  • Stakeholder communication
  • Event planning
  • Document preparation
  • Office management
  • Confidential information handling
  • Effective communication
  • Time management
  • Team collaboration
  • Administrative support
  • Budget adherence
  • Calendar management
  • Expense reporting
  • Customer service
  • Office administration
  • New hire onboarding
  • Executive support
  • Database management
  • File maintenance

Timeline

Administration Officer

Mary MacKillop Spirituality Centre
03.2025 - Current

Executive Assistant to Deputy Commissioner

Department of Industry, Science and Resources
10.2022 - 04.2023

Executive Assistant to the ED Corporate Services

V/Line Corporation
03.2005 - 08.2022

Executive Assistant to Chief Executive Officer

JPMorgan Chase
07.2001 - 02.2005

Bachelor of Arts - Psychology & Sociology

St. Xavier's College

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Joyce Menezes