Jaylene Carroll
Banking specialist
Toowoomba,QLD
Summary
A confident, well presented, reliable, trustworthy and conscientious person, seeking an opportunity to apply my skills in an office environment. I possess a high level of communication and listening skills and have developed an outstanding phone manner. I have previous experience in customer service and administration, which I would be confident in applying to your organisation.
Overview
10
10
years of professional experience
Work History
Receptionist/Administration Assistant
Yilli Rreung Indigenous House Corporation
06.2015 - 12.2015
- Customer service
- Reception and greeting customers
- Ability to complete multiple tasks to ensure customers are processed quickly
- Answering a high volume of phone calls and taking messages
- Working with Indigenous people to overcome language barriers
- Email processing
- Printing, filing and preparation of documents
- Operation of cash registers and processing payments electronically and EFTPOS
- Applying and acquiring skills, following instructions and learning technologies as they are introduced
- General cleaning
All Rounder
Dreamworld
01.2006 - 12.2006
- Customer service
- Catering support
- Support work within the team
- Cash handling
- Cleaning
Education
Certificate I - Food Processing
01.2015
RSA & RSG - undefined
01.2011
Skills
Outstanding customer service skills
Excellent communication skills
Ability to utilise active listening skills to ascertain customer requirements and needs
Knowledge of various computer systems and software
Basic Microsoft Office and Excel skills
High level of organisational skills and ability to prioritise work tasks
Good numerical skills with the ability to manually calculate without error
Able to maintain high standards of professionalism to ensure the business is well presented
Ready and able to work individually or within a team environment
Community Engagement
St Vincent De Paul, Volunteer Retail Assistant, Grovely, 2019, Customer Service, Ensuring stock is kept in correct location, Unpacking stock, Keeping aisles free from boxes and other hazards, Operating register
Timeline
Receptionist/Administration Assistant
Yilli Rreung Indigenous House Corporation
06.2015 - 12.2015
All Rounder
Dreamworld
01.2006 - 12.2006