Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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REBECCA (Bec) ALPEN

Orange,NSW

Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

20
20
years of professional experience

Work History

Senior Medical Receptionist

BLOOMFIELD MEDICAL CENTRE
10.2019 - 12.2021
  • Data entry Telephone enquiries Appointment booking Communicate with Doctors, nurses, patients etc EFTPOS/Banking/mailing/emails Patient reports Follow up patient enquiries Open & close medical practice Supervise Staff and guide them with any issues that arise Maintain patient privacy and confidentiality Downloading Medical reports and results for review by doctor Maintain doctor’s schedules and leave requirements Surgery billings and quoting Maintain current fee schedules across all software Eclipse/ Medicare exceptions Debt recovery and monthly reports VMO billing Medicare/HPOS/PBS stationary Downloading and sending dictation through Genie

Medical Receptionist

DR DAVID HOUGHTON
05.2019 - 10.2019
  • Data entry Typing Emails Telephone enquiries Appointment booking Communicate with Doctors, nurses, patients etc EFTPOS Banking/mailing Patient reports Follow up patient enquiries Open & close medical practice

Receptionist & then Practice Manager

ORANGE NEUROLOGY CENTRE
01.2007 - 01.2018
  • Management of staff and running of the practice Accounts Payable and receivable Payroll (MYOB) Data entry Emails Telephone enquiries Complaints Debt recovery Maintain manuals and procedure protocols Keep up to date with changing legislation Dealing with Doctors, nurses, patients, insurance companies and allied health Reconcile accounts All aspects of HR Staff appraisals Meeting deadlines Superannuation & Taxation Workers Compensation
  • Edicare compliance
  • Ppointment booking
  • Yping reports
  • Eception duties

Dispensary Technician (Pharmacy Assistant)

ORANGE BASE HOSPITAL
01.2001 - 01.2007
  • Dispensing medications Customer service Communicate with Doctors and nursing staff Supply patient with correct medical information Data entry and retrieval Clerical duties Ordering and receiving Telephone enquiries Stock control Correct medication selection Cleaning Filing
  • Bout me
  • Am a fully qualified Practice Manager having previously successfully managed Orange Neurology Centre until the doctor’s retirement
  • In July 2015 I won the NSW/ACT Gary Smith Mentoring Award
  • I was also a finalist for the Practice Manager of the Year award for 2018 through AAPM (Australian Association of Practice Management).

Education

First Aid CPR Certificate -

NSW Justice of the Peace - undefined

Diploma - Practice Management

TAFE

Statement of Attainment Drug & Alcohol - undefined

TAFE

Dispensary Technician (Pharmacy Guild of Australia - undefined

Retail Pharmacy Assistant - undefined

Harcourt

Certificate 3 in Community Services Welfare - undefined

TAFE

Certificate 2 in Hospitality Kitchen Attending (OCTEC - undefined

Statement of Attainment in Public Administration - undefined

TAFE

Statement of Attainment in Community Welfare - undefined

TAFE

Statement of Attainment in Microcomputer keyboarding - undefined

TAFE

School Certificate - undefined

ORANGE HIGH SCHOOL

Skills

Electronic health records

undefined

Accomplishments

  • Collaborated with team of 6 individuals in the development of setting up a support group for patient's and families of those living with Epilepsy. Instrumental in gaining funding to employ a casual Epilepsy support nurse for the Central West of NSW and organising and running Education days for the wider community.
  • I was awarded the Gary Smith Mentoring award through AAPM and gained invaluable knowledge from Gary Smith who is a guru of Practice Management.
  • I was also one of 5 finalist for NSW/ACT Practice Manager of the Year Awards (AAPM- Australian Association of Practice Managers.
  • I successfully managed a Neurology practice for several years after being thrown into the role with no experience. I worked hard at learning to run a business while recovering debt that had not been chased up to the sum of $80,000.

Software

Genie& GENTU

Medilink

Best Practice

MYOB

Cliniko

HPOS/Medicare Online/PRODA

Timeline

Senior Medical Receptionist

BLOOMFIELD MEDICAL CENTRE
10.2019 - 12.2021

Medical Receptionist

DR DAVID HOUGHTON
05.2019 - 10.2019

Receptionist & then Practice Manager

ORANGE NEUROLOGY CENTRE
01.2007 - 01.2018

Dispensary Technician (Pharmacy Assistant)

ORANGE BASE HOSPITAL
01.2001 - 01.2007

First Aid CPR Certificate -

NSW Justice of the Peace - undefined

Diploma - Practice Management

TAFE

Statement of Attainment Drug & Alcohol - undefined

TAFE

Dispensary Technician (Pharmacy Guild of Australia - undefined

Retail Pharmacy Assistant - undefined

Harcourt

Certificate 3 in Community Services Welfare - undefined

TAFE

Certificate 2 in Hospitality Kitchen Attending (OCTEC - undefined

Statement of Attainment in Public Administration - undefined

TAFE

Statement of Attainment in Community Welfare - undefined

TAFE

Statement of Attainment in Microcomputer keyboarding - undefined

TAFE

School Certificate - undefined

ORANGE HIGH SCHOOL
REBECCA (Bec) ALPEN