Kylie Winterbottom
Bidwill,NSW
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Highly organized professional with strong attention to detail in healthcare administration. Experienced in coordinating appointments, processing patient registrations, and collaborating with medical staff to ensure seamless operations and exemplary patient care.
Overview
6
6
years of professional experience
1996
1996
years of post-secondary education
Work History
Senior Medical Receptionist
Greater Western Aboriginal Health Service
Mt Druitt Village
02.2020 - 08.2025
- Managed patient scheduling and appointment coordination for diverse clientele.
- Handled patient inquiries and provided information on services and programs.
- Processed patient registrations and maintained accurate health records.
- Collaborated with healthcare professionals to ensure seamless patient flow.
- Trained new staff on reception protocols and customer service standards.
- Utilized electronic health record systems for data entry and retrieval.
- Maintained a welcoming environment for patients and visitors at the facility.
- Assisted in administrative tasks to support daily operational efficiency.
- Checked patients in and out for appointments and collected co-payments.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Gathered, transcribed, and typed medical information into charts.
- Greeted patients and visitors in a professional manner.
- Followed infection control procedures to protect patients and staff in waiting area.
- Completed paperwork prior to patient visits, such as registration forms and consent forms.
- Checked in patients upon arrival, verified personal information, updated electronic health records accordingly.
- Prepared charts for upcoming appointments according to established procedures.
- Provided excellent customer service by responding quickly and efficiently to all queries.
- Coordinated with laboratory staff regarding test results and delivery of reports back to the clinic.
- Ordered supplies on a regular basis to ensure adequate stock levels were maintained.
- Performed basic office tasks such as filing, faxing, photocopying, scanning documents.
- Ensured that all patient information was kept confidential at all times in accordance with HIPAA regulations.
- Scheduled follow-up appointments for patients as needed using an EHR system or practice management software program.
- Processed referrals from primary care physicians to specialists.
- Followed up with insurance companies regarding claims processing status.
- Responded promptly to emails from patients or other healthcare providers.
- Maintained accurate and up-to-date filing systems for medical records and documents.
- Assisted with the coordination of patient care by communicating with other departments as necessary.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Protected patients by observing strict HIPAA guidelines.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled and coded patient information or data in appropriate computer system.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Bidwill High School
BidwillSkills
- Electronic health records
- Patient scheduling
- Medical terminology
Affiliations
- Fishing
- Gardening
- Concerts
- Social gatherings
References
References available upon request.
Timeline
Senior Medical Receptionist
Greater Western Aboriginal Health Service
02.2020 - 08.2025
Bidwill High School