Amanda Milosevski
Melbourne,VIC
Summary
Highly organized and efficient administrative and customer service professional with a strong focus on delivering excellent support to both internal and external clients.
Proficient in a variety of software and communication tools, including Microsoft office and CRM systems.
Able to effectively manage multiple tasks and priorities in fast-paced environments, consistently meeting and exceeding performance targets.
Exceptional problem-solving and conflict resolution skills, with a proven ability to build positive relationships with customers and colleagues,
Committed to continuous learning and personal growth, seeking new challenges and opportunities for professional development.
Overview
9
9
years of professional experience
Work History
Receptionist
BIG4 Holiday Park
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the holiday park reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the holiday park management system.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
Health and Wellness Community Facilitator
Volunteer At Cold And Conscious
12.2022 - Current
- Enhanced community engagement by organizing and facilitating regular meetings, workshops, and events.
- Improved access to resources for community members by connecting them with relevant organizations and services.
- Promoted a sense of belonging among residents by fostering an inclusive and supportive environment for all community members.
- Developed collaborative partnerships with other facilitators to share best practices and improve overall program effectiveness.
- Assisted in the planning and execution of special events that promoted community unity and celebrated diversity.
- Made use of social media platforms to increase awareness about upcoming events, activities, and opportunities within the neighbourhood.
- Organized volunteer efforts for various projects aimed at those interested in health, wellness and personal development areas.
Team Member
Remedy Grounds
01.2023 - 09.2023
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Enforced rules and held customers accountable for not following gym regulations.
- Sold memberships and personal training sessions to new customers.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Greeted customers and offered them assistance.
- Handled customer complaints in a professional and courteous manner.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
Store Host
MECCA Brands
10.2019 - 03.2020
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Pharmacy Assistant/ CPAP Consultant
Terry White Chemmart
07.2015 - 11.2018
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Master of Personal Training And Nutrition - Personal Training And Nutrition
Clean Health Institute
Sydney, NSW01.2024
Certificate of Completion - Human Regulation Facilitator Level 1
Cold And Conscious Academy
Geelong, VIC08.2023
Certificate III - Community Pharmacy
Healthcare Training Australia
Melbourne, VIC10.2013
Skills
- Ability to communicate effectively, both through written and verbal means, in multiple languages including English, Macedonian, Serbia, Bosnian, Croatian
- Strong ability to manage tasks, information and resources in an organized and efficient manner
- Effectively plan, coordinate and carry out administrative tasks in a timely manner
- Natural ability to work as part of a team as well as an individual, able to adapt to different work environments and collaborate effectively with others
- A deep understanding of customer needs and expectations and can identify them in a timely and effective manner
- Strong time management skills, proactive and know when to ask questions
- Highly motivated with an attention to detail, reliable and dependable, able to complete tasks to a high standard
- Holistic Wellness
- Alternative Therapies
Timeline
Receptionist
BIG4 Holiday Park
11.2023 - Current
Team Member
Remedy Grounds
01.2023 - 09.2023
Health and Wellness Community Facilitator
Volunteer At Cold And Conscious
12.2022 - Current
Store Host
MECCA Brands
10.2019 - 03.2020
Pharmacy Assistant/ CPAP Consultant
Terry White Chemmart
07.2015 - 11.2018
Master of Personal Training And Nutrition - Personal Training And Nutrition
Clean Health Institute
Certificate of Completion - Human Regulation Facilitator Level 1
Cold And Conscious Academy
Certificate III - Community Pharmacy
Healthcare Training Australia
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