Summary
Overview
Work History
Education
Skills
Websites
Extracurricular Activities
Timeline
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Matthew West

Melbourne,,Australia

Summary

As a final-year student at Monash University, pursuing a Bachelor of Business and Information Technology with majors in International Business and Software Development, I bring a diverse skill set and a wealth of experience to any role. My professional journey includes an impactful IT internship at Rail Projects Victoria, along with roles at Ritchie's IGA and the Boroondara Council, where I honed my technical and interpersonal skills. My expertise spans help desk support, customer service, coding, and project documentation, all underpinned by a strong understanding of Agile methodology.

Overview

2
2
years of professional experience

Work History

IT Intern

Rail Projects Victoria
07.2022 - 01.2023
  • Streamlined workflow processes by automating repetitive tasks using scripting tools.
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues using Service Now.
  • Supported IT department in handling technology rollout, maintenance and writing technical documentation.
  • Conducted thorough testing of application features, ensuring functionality and reliability before deployment in the form of an Azure Migration.

Crossing Supervisor

Boroondara Council
08.2021 - 06.2022
  • Independently worked a morning and an afternoon shift; ensuring the safe passage of people using the crossing and building up a rapport with the people who use the crossing daily.

Grocery Department

Ritchie's IGA
12.2020 - 02.2022
  • Providing a high standard of customer service on a regular basis, helping customers when called upon.
  • Collaborated with store management to optimise overall store performance and meet company goals.


Education

Bachelor of Business and Information Technology - International Business And Software Development

Monash University
Clayton, VIC
11.2024

High School Diploma -

School
Melbourne, VIC
11.2019

Skills

  • Systems Administration
  • Help Desk/ Technical Support
  • Customer Service
  • Microsoft Office
  • Documentation
  • Agile Methodology Familiarity

Extracurricular Activities

Immersion Program, Habitat for Humanity, Phnom Penh/Siem Reap, Cambodia (Sep 2018)

  • Built houses for rural families during a two-week program.

Indigenous Partnership Program, School, Darwin/Tiwi Islands, Northern Territory (Jan 2017 – Mar 2018)

  • Participated in fundraising for Close the Gap, supporting Indigenous Health Equality.
  • Engaged in cultural immersion and educational activities with local students during a week-long visit to Darwin and Tiwi Islands.

Peer Support Program, School (2019)

  • Assisted new Year 7 students in adjusting to high school.
  • Provided guidance, support, and mentorship to facilitate their transition.

Timeline

IT Intern

Rail Projects Victoria
07.2022 - 01.2023

Crossing Supervisor

Boroondara Council
08.2021 - 06.2022

Grocery Department

Ritchie's IGA
12.2020 - 02.2022

Bachelor of Business and Information Technology - International Business And Software Development

Monash University

High School Diploma -

School
Matthew West