MS Office
Tamikah Ebejer
Glenroy,VIC
Summary
Individual with a desire to put other people before myself, a strong passion for achieving organisational objectives, and building professional relationships; combined with many years of experience in a diverse number of fields and situations has led me to ascertain a unique set of transferrable skills. Empathetic individual with proven abilities of soft skills and hard skills when necessary has led me to be a trusted Manager and has aided me in building core relationships with team members and customers.
Overview
4
4
years of professional experience
Work History
Sales Assistant
GHANDA
07.2021 - Current
- Front line role of being the first point of contact for consumers, assisting customers with a wide variety of their needs, and ensuring they left the store satisfied, and with a rapport that ensured they’d return
- Stock, unpacking and sorting out stock onto the floor making sure its all ready to be bought by customers
- Ensuring we received the right amount of inventory and contacting head office to fix it all up if we didn’t
- Looking after the staff and customers health by always ensuring a neat and clean store e.g.: sanitiser readily available, mopping, vacuuming, dusting, keeping own hygiene up to scratch
- Consistently aiming to achieve sales budgets in store by encouraging staff positively to focus on sales and delivering customer value
- Using the store business budget to calculate required sales for the week, month and year and assess how we’re tracking against budget.
Stock Manager
GLASSONS
04.2021 - 07.2021
- Process all incoming and outgoing stock accurately and efficiently
- Making sure to prioritise what needs to be on the floor first and do so in a timely manner. Filling away excess in a appropriate and logical way
- Ensuring that the store is always refilled to the required standard. Doing hourly checks on the iPad to see what stock has sold through and collecting it to be put back on the floor
- Organising and maintaining the stockroom in a clean and orderly manner to facilitate the profitable sell through of product. Labelling all folded products by styles/description for easy access. Filing away all equipment neatly in appropriate area
- Assist in the role of sales assistants and visual merchandiser
- Filling away paperwork daily e.g Transfer slips.
3rd in Charge
SEED HERITAGE
02.2019 - 10.2020
- Answering emails from head office and other stores daily about queries and concerns. Making phone calls about consoles and tasks, answering phone calls for customers, and also calling them to fulfill any of their needs. Filling out forms on google forms for stocktake and loss prevention to keep head office updated. Also sending off daily emails about budgets for week to date, year to date etc to keep track of how all the stores nationwide were going
- Ensuring all cash and cheque deposits were completed correctly and on time daily. Reconciliation of cash account as part of end of day procedures and cash deposits which were reviewed by myself
- Opening the store and ensuring it met all required standards for the start of the day. Ensuring all morning and evening procedures were completed correctly by junior staff. Ensuring floats are all correct and adding up at the start and end of the day
- Consistently aiming to achieve sales budgets in store by encouraging staff positively to focus on sales and delivering customer value. Using the store business budget to calculate required sales for the week, month and year and assess how we’re tracking against budget
- In-charge of inventory levels and organising inventory stock counts ensure there's no discrepancies within the store. Entering Inventory information into the national consolidation system which is pivotal in the management of group level inventory .Following up on unreceived stock to ensure that all items have been correctly received and inputted into the system
- Being the front line of the company and making sure to always offer a one-of-a-kind and compelling retail service experience whether that be over the phone, through emails or face to face
- Leading Head-office’s direction to change the store arrangement every fortnight. My duties were to organise staff members to conduct the arrangement and ensure they met Head-Office’s specifications. It is vital to ensure tasks are adhered to correctly as there must be consistency between all store locations, and we were open to random inspections from State Regionals as well as the CEO at any point in time.
3rd in Charge
DECJUBA
09.2017 - 02.2019
- In my first two weeks, I was given the responsibility to be trusted with the store key to open the store alone in the mornings, and set up the store for the business day, and ensure all morning procedures were followed within an appropriate time to ensure readiness to start the day on time
- Financial management of cash registers, ensuring float of tills were accurate, and banking of excess funds at the end of the day
- Dealing with external auditors of the organisation, and ensuring we are compliant with our necessary obligations of Decjuba Head office I.e During stock take
- Calculation of analytics, which include. Budget comparison from prior year to current year, and having daily meetings on a ‘plan of attack’ to ensure that we meet our weekly budget goals, and areas to improve on
- Front line role of being the first point of contact for consumers, assisting customers with a wide variety of their needs, and ensuring they left the store satisfied, and with a rapport that ensured they’d return
- Stock take, ensuring order numbers reconcile to on floor stock, and ensuring that there are no variations, and if discrepancies are found, necessary action is taken to ensure discrepancies are rectified and addressed.
- Organising the monthly rosters of staff, ensuring that labour costs are calculated correctly, and correctly budgeted for, as well as also ensuring staff are able to work on correct days allocated. Any issues that arise with rostering are also dealt with promptly and effectively to ensure we continue to operate smoothly.
- Reconfiguration of the store layout to prepare for new stock. Often, we would receive 24 hours' notice or less to meet this objective. Having such tight deadlines means that my time management skills need to be put into effective use and efficiently delegated to my juniors to ensure that all targets are met in the appropriate time frame.
- As part of my role as a manager, I am responsible for the training and coaching of staff and newcomers. In a position in management, it is vital that the company morals/expectations are passed on in a fashion that allows the individuals being coached to learn efficiently and effectively. I like to lead in a style of management that is open to two-way communication to ensure that my staff feel comfortable to bring any issues up with myself.
- Taking inventory of all stock, and ensuring all cyclical counts are completely accurately. Checking the completeness and accuracy of all inventory stock counts, and ensuring all stock agreed to our online system. Discrepancy reports are generated, and corrective measures are taken to ensure the overall organisational objectives are being met at the frontline of the business.
- Signing off on banking deposits and ensuring correct reconciliation of cash management is taken at the close of business day.
Education
CHC30113 Early Childhood Education And Care
Practical Outcomes
10.2021 - Current
Skills
Store opening and closing
Point of sale operation
Stocking and replenishing
Cash Handling
Good Telephone Etiquette
MS Office
Active Listening
Time Management
Software
AP21
Sage
WITPOS
Timeline
CHC30113 Early Childhood Education And Care
Practical Outcomes
10.2021 - Current
Sales Assistant
GHANDA
07.2021 - Current
Stock Manager
GLASSONS
04.2021 - 07.2021
3rd in Charge
SEED HERITAGE
02.2019 - 10.2020
3rd in Charge
DECJUBA
09.2017 - 02.2019