Athletics
Gym
Horse riding
Aaliyah Goodland
Bentleigh East,VIC
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender, Barista, Waitress
The Boundary Hotel
12.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Casual Sales Assistant
Bakers Delight
07.2021 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Managed efficient cash register operations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Managed cash register after end of shift to balance and record accurate transactions
Waitress
Skara Restaurant
09.2021 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Bachelor in Paramedicine - Paramedicine
Victoria University
Melbourne, VIC01-2027
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Hospitality service expertise
- Team training and development
- Beverage preparation
Certification
RSA - responsible service of alcohol - aat0242917
Do Foodsafely - 00973549
Interests
Timeline
Bartender, Barista, Waitress
The Boundary Hotel
12.2024 - Current
Waitress
Skara Restaurant
09.2021 - 01.2022
Casual Sales Assistant
Bakers Delight
07.2021 - Current
Bachelor in Paramedicine - Paramedicine
Victoria University
Similar Profiles
Sarthak DhunganaSarthak Dhungana
Chef De Partie at Star HotelChef De Partie at Star Hotel
Violetta MetzlerVioletta Metzler
Undergraduate Nurse Employee at Boundary Trails Health CentreUndergraduate Nurse Employee at Boundary Trails Health Centre
JASON LIJASON LI
Sales Consultant at Mercedes Benz BoundarySales Consultant at Mercedes Benz Boundary